P a g e *

ad1764@r.postjobfree.com/:+1-339-***-****

PROFESSIONAL PROFILE

A seasoned Sales & Customer Experience Specialist with experience gained from working with local, regional and international organizations in the areas of FInance, Revenue,,Sales and Customer RelationshipManagement.Strivesto provideanexcellent personnelmanagementand buildaculture of collaboration, growth and inclusion. Works well across all levels with peers, senior management, consultantsandbusinesspartners.Committedtosustainable solutionsthatresultinvaluecreationfor all.

Key Skills:

Attentiontodetail:Demonstrates thoroughness and accuracy when accomplishing tasks.

ExcellenceandIntegrity:Spoton with a touch of perfection and honesty.Shows a consistent and uncompromising adherence to strong moral and ethical principle and values.

Teamwork and people management: Develops and promotes a culture of excellence through contributing to the success of cross-functional teams to achieve shared goals and optimize results.

Processcoordination:Initiates anddelivers quality results ina service-orientedand timely manner to improveefficiency.

Accountability and transparency: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegatedwork.

CommunicationandListening:Able to communicate effectively and actively listento others and correctly interpret information.

Leadership: Strategic leader, excellent communicator and influencer who helps guide decision- making and ensure great performance.

AdaptabilityandEagernesstoLearn:Shows persistence when facedwithchallenges while remaining calm in stressful situations collaborates with cross-functional teams to learn and share new skills. Career Highlight

I have worked and interacted with people from different backgrounds and diversity around the world while working with an International Airline. I successfully managed sales and customer service teams and created a positive customer experience and safeguard revenue. REJOICE MANESWA

P a g e 2

PROFESSIONAL EXPERIENCE

Public Relations and Communications Officer BRUSFA Soccer Club January 2023- June 2023

Head of Customer Service and Communications June 2021- January 2023 Secondary Book Press– Harare

Key Achievements:

Drafted of departmental Standards Operation Procedures and interdepartmental Service Level Agreements

Reduced product returns by monitoring books quality

Increased revenue by 20 percent by using the 4 PCs

Implemented new marketing strategies

Improved customer service and created a positive customer experience Customer Service and Sales Team Leader- Airport Operations Jan 2017- Sept 2020 Emirates Airline – Dubai

Check-In, Boarding Gates, Unaccompanied Minors, STPC, Reservations and Ticketing, INAD Key Achievements:

Increased Company’s revenue base by 15 percent by de- centralizing the sales force and delegating decision-making authority.

Met monthly key performance indicators by marketing last minute Economy to Business class upgrades and upselling techniques which enabled an increase in daily sales.

Achieved high level of customer satisfaction by exhibiting Emirates Airline customer service values thus meeting customers’ needs and priorities. Other Experience

Senior Airport Service Agent -Emirates Airline -Apr 2015- Dec 2016

Reservations and Ticketing Agent – Emirates Airline- Nov 2012- Mar 2015

Business Development Executive –Echelon Placement Solutions- Dubai- Jan 2012 to Oct 2012

Accounts Payables Clerk -Top Group LLC - Dubai U.A.E Jan 2011-Dec 2011

Finance Management Trainee – Dairibord Holdings, Martindale Lyons (Pvt) Ltd Zimbabwe – Jan 2009 – Dec 2010

Customer Service Representative - Chivhu SPAR Supermarket Zimbabwe – Jan 2004-Nov 2004

ACADEMIC QUALIFICATIONS & PROFESSIONAL CERTIFICATIONS

Certified Customer Service Practitioner

Master of Business Administration with a specialization in Project Management

Bachelor of Commerce Accounting Honors Degree

Diploma in Leadership

Child Protection Certificate.

Referees: Available if required

Contact this candidate