Noman Riaz

Operations And Last Mile Specialist

Business Bay, Dubai, Dubai, United Arab Emirates, 123456 +971********* ad174d@r.postjobfree.com

LinkedIn Profile: https://www.linkedin.com/in/noman-riaz-3065b5122?utm_sour ce=share&utm_campaign=share_via&utm_content=profile&utm_medium=andr oid_app

Professional Experience

April 2023 -

Present

November

2021 - April

2023

reconciliation.

I am a positive energetic and enthusiastic individual with good communication skills who enjoys variety of challenges and being an effective team member.

To innovate things is my hobby. I always try to find optimum solution to difficult problems and making best use of available resources and techniques.

I am currently seeking to build my career on the basis of quality education and practical experience in this field.

Yango Delivery (Yandex Group)

Operation Specialist

Manage and coordinate the organization, staffing, and operational activities for district warehouses and stores.

Participate in the development and implementation of goals, objectives, policies, and priorities of the organization.

Direct and review work plan for assigned staff.

Implement appropriate safety guidelines and investigate injuries or unsafe conditions. Monitor storeroom and warehouse material usage.

Develop delivery schedules and drop shipment strategies. Meet with staff to identify and resolve problems.

Implement discipline and termination procedures.

Assist with budget preparation and administration. Negotiate with suppliers.

Improving Delivery Performance.

Identify and evaluate Potential outsourcing Partners/Vendors, Considering factors such as cost, qualities and capabilities.

Negotiate and finalize outsourcing contracts, ensuring that terms and conditions are mutually beneficial and in compliance with legal and regulatory requirements. Develop and implement an outsourcing strategy that aligns with the organization's goals and objectives.

Resolves any discrepancies or feedback raised by vendors/riders. Majid Al Futtaim (Carrefour)

Operations and Last Mile Supervisor

Leading a team of 160 employees including Coordinator’s and drivers. Performance (OTD) on time delivery.

Review Daily Performance with dispatcher’s & Coordinators. RCA for major challenges in stores hindering performance and either resolve/escalate. Prepare Daily, Weekly and monthly Report’s and send to Senior Management. COD Ensure 100% deposit by dispatchers by EOD on daily basis. COD Daily Reconciliation.

Resolve/Escalate any discrepancies in

Prepare Weekly Roasters.

Ensure Riders and dispatchers adherence to roasters. April 2020 -

November

2021

February

2018 - March

2020

Identify and evaluate Potential outsourcing Partners/Vendors, Considering factors such as cost, qualities and capabilities.

Negotiate and finalize outsourcing contracts, ensuring that terms and conditions are mutually beneficial and in compliance with legal and regulatory requirements. Manage the budget and control the cost.

Develop and implement an outsourcing strategy that aligns with the organization's goals and objectives.

Make Weekly Changes (Wherever Required).

Follow up with the Dispatcher and drivers and ensure Plus 95% On Time delivery to the customer’s as per their time slots on daily basis. Preparing Monthly time sheet and Payroll and share time sheet with 3PLs. Resolves any discrepancies or feedback raised by vendors/riders. Manage New Store Launches.

Get staff lists from 3PL, training and Deployment. Communication with 3PLs for any issues.

Training/Brie ng – daily brie ng and weekly training sessions with the ground team. Maintain DPD (Delivery Per Driver).

Handling customers Complains and escalations.

Jeebly Delivery Services

Operation and Last Mile Team Leader

Creation of Daily Dispatch Orders Report for all hubs-UAE. Lead a team of 120 employees including officers and drivers. Lead WMS system Helped to ensure that orders were made accurately and delivered in a timely manner.

Auditing on the Not Delivered orders and improve delivery percentage on daily base. Arranging Clients pickups from the multiple locations. Follow up with the drivers and ensure 90% Successful delivery on daily basis. Creating Daily delivery performance report and send to Senior management. Maintain DPD (Delivery Per Driver).

Follow up with the clients and increase daily shipments. Creating MIS reports client wise on daily basis and send to clients. Handling clients and customers escalations.

Esskay Logistics LLC (International Shipping)

Operation Coordinator

· Responsible for all the operations including Import, Export, Clearance of shipments pertaining to the company and clients.

· In charge of opening and closing operational files with utmost care in handling job. Coordinating and attending meetings with agents, clients and subcontractors.

· Liaise with Dubai ports & customs, chamber of commerce along with shipping lines & Airlines.

· Responsible for all the pickup and deliveries of cargo.

· Follow up with Shipping Lines and check their Vessels Scheduled. Follow up with Agents and clients in different countries.

· Take full responsibility, of managing and improving the operational and financial standing of the company.

Processing Export & Import (FTL & LTL) shipments to any GCC Country with Door to Door service.

· Operating ERP Software System from job opening, costing to invoicing the client making sure that the job gets profit.

· Making JAFZA gate passes and outbound gate passes for shipments.

· Dispatching the vehicles, liaising with clearance agents on borders and communicating it to clients to ensure smooth flow of information while tracking the shipment to ensure the KPI’s standard.

May 2015 -

January 2018

Creation of Daily Dispatch Reports for B2C, C2C and ROT Orders, orders suspension reports, Education

April 2006 -

May 2009

June 2009 -

May 2011

July 2012 -

August 2014

Key Skills

· Booking inspection request for the shipments if required from Dubai Customs after clearance.

· Preparing documents i.e. Invoice, Packing List, and Certificate of Origin (Authorization from Dubai Chamber), Bill of Entry (From Dubai Trade and paying Customs Duty to clear the shipment along with MAKASA) & other required documents.

· Liaising with Clients / Sales Department to get requirements and to offer them quotation, providing them required trucking according to their commodity. Liaising with Venders, Suppliers & Forwarders to get the required trucking on time with most convenient price, routing them to ensure the flow of information & delivery on time with client’s satisfaction.

Product development for Land (Focused), Sea and Air Freight. Lead and manage all aspects of the company’s transport operations which includes developing and implementing effective asset management systems, equipment maintenance programs and SOP’s across the business to achieve revenue targets and operating budgets.

Providing solutions to complex enquiries to go smoothly without obstacles. Consolidated shipments to local UAE & GCC.

Procuring the best rates with the vendors.

Fetchr Delivery Services

Operation Executive

Creation of Daily Scheduled Orders for all hubs- UAE. In Bound dropship Receiving & put away to shelves & Clearing Pending filters, ensuring smooth operation.

Perform inventory control activities daily, include physically scanning VS ERP check and reconcile inventory adjustments and discrepancies. Product SKU Creation (Fulfillment Team).

Effectively Managing shifts with 40 members a team and executes the operational strategies to optimize efficiency and productivity in the warehouse. Involved in WMS improvement by analyzing process workflow and evaluating space requirements.

Perform Warehouse Planning and layouts to include racking configurations and space utilization.

Ensure fixed maintenance in warehouse and make sure that all equipment used in picking and shipping areas is used in efficient manner.

Arrangement of goods in a proper way.

Create Purchase Requisition for new requirement.

Making GRN in ERP system for purchased item.

drop-ship inventory and order receiving reports and performance reports for order picking scanning and delivery percentage.

Handling Bank Project (Customer Cheque Books, Documents& Cards). S.SC in Science

Al Quran Beacon School and College at Mansehra KPK Pakistan F.SC in Technical Engineering

Al Quran Beacon School and College at Mansehra KPK Pakistan B.SC in Engineering

Hazara University at Mansehra KPK Pakistan

Languages

ERP System

Microsoft Office

Teamwork

Daily workflow improvement

Strong problem-solving and analytical abilities

Fluent in English, Urdu, Hindi.

MS Office Suite

Quality assurance and control

Safety processes and procedures

Staff education and training

Organizing and Multitasking

Organization & Planning

Strong client relations

Excellent communication and interpersonal skills

Strong negotiation, contract management, and vendor management skills English

Urdu

Hindi

Punjabi

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