CYNTHIA A. EDMONDS

Solon, OH *****

440-***-****

ad16ys@r.postjobfree.com

Summary

A seasoned Paralegal with experience in the Insurance, Legal and Mortgage industry.

Skills:

Data Entry

10- Key

Customer Service Representative

Claims Adjuster

Notary

Mortgage Assistant

Claims Associate

Education

Hondros College – Loan Originator and Ohio Laws - (Certificate) March 2012

Academy of Court Reporting – Associate’s Degree (with a major in Paralegal) June 1993

Cuyahoga Community College – Accounting & Business Courses

Progressive Insurance Claims Subrogation I (Certificate) December 2002

Extensive Default Servicing Training including:

EXPERIENCE

Sparr Informational Systems October 9, 2022 -June 9, 2023

Claims Examiner – UST Healthproof

Remote position working for UST Healthproof through Sparr Informational Systems.

Responsible for research and paying private Healthcare.

Robert Half

Fact Finder for the Protiviti Government Project August 16, 2021 – March 25, 2022

Remote position working for the State of Virginia in the call center where I as a Fact Finder or Investigator research and find the facts to unresolved issue 01 cases and then resolve them which involved calling claimants to see if they were able and available for work during certain weeks of which they filed when they filed for benefits over the phone.

Robert Half

Agent for Vistrada Project January, 2021 – March, 2021

Remote position working for New York City Call Center

Scheduling first and second dose appointments for eligible

Callers.

Lawrence Victoria Insurance, Solon, OH July 1, 2019 – January 31, 2020

Policy Reviewer

Temporary assignment through agency Area Temps

Checking insurance status,

Updating to cancel

Reinstated or new policies.

Cleveland Department of Public Health, Cleveland OH December 3, 2018 – February 22, 2019

Lead Program

Temporary assignment through agency Snider Blake

Various projects within the Lead Program,

Entering extensive data into system to prepare Prosecution Packets.

Comfort Solutions October 2015 – September 2018

Health Care Agency, Cleveland Ohio

Working in house with my mother/client seeing to her basic needs after stroke until her death September 5, 2018.

Mortgage Information Systems, Warrensville, OH August 2016 – September 2016

Escrow Assistant

Reviewing loans for accuracy,

Making sure all parties such as borrower, co borrower, and Notaries

Signed all documents needed to fund loans.

Ship original documents back to Lender after review.

Sedgwick CMS, Seven Hills, OH February 2016 – May 2016

Claims Associate/Examiner

Review the claims using the systems, (Voyager, Link and Triumph) after reviewing claims,

Forward for approval, denial or payment.

Checked claim mail, diaries and phone calls when needed.

50% of time spent on phones with customers, taking and answering questions regarding their claims.

Howard Hanna Mortgage Services, Cleveland OH

Mortgage Assistant June 2012 to June 2015

Howard Hanna is a Mortgage Service that sells loans to Investors,

Worked as a Mortgage Assistant to the Warehouse Coordinator clearing loan conditions

Corresponding with various appraisers and Title Companies so that the loans can be purchased by various Investors.

85% of time was spent on telephones with customers, vendors and title companies.

Area Temps Mayfield Heights, OH 44124

Temporary Assignments August 2011 to June 2012

Providing temporary staff support, customer service, collections and secretarial.

MARK GUSLEY, ESQ. Cleveland, OH June 1996 to December 1998

Paralegal providing extensive customer service for numerous Bankruptcy attorneys, clients and banks regarding default/collections, and foreclosed homes, liaison between attorneys, bailiffs and magistrates.

Drucker, Drucker and Drucker

Paralegal for 5 attorneys providing staff support in the Criminal, Personal Injury and Workman’s Comp. Daily task for me was answering telephone calls, notarizing if attorney was not in office, setting up mediation for court appearance, set up appointments with doctors and Judges, preparing Complaints and Interrogatories.

Attorneys

Marvin Drucker

Richard Drucker

David Drucker

Mark Gusley

John Stanseu

Contact this candidate