Customer service/Warehouse Rep

Fairley M Bradshaw Jr

Fairley has *+ years of experience in customer service, Excellent communication and organizational skills

Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts

Answering phones, taking memos and maintaining files.

Provide high quality customer service

Summary:

Leverage my abilities with an established industry leader that will strengthen my skills and values while I strive in a dynamic & challenging economic milieu.

Possess good experience in administration and Customer service representative.

Proficient working with heavy call flow.

Education:

Hamilton High School North - Diploma

San Diego City College - Advanced Electronics Program

Served 3 years of active duty aboard the USS Nashville LPD 13

Professional Experience:

Personal Health Care(Carmen Acebebo) Hamilton, NJ Jan 2018 – Present

Home Health Aid

Monitors patient condition by observing physical and mental condition, intake and output, and exercise.

Helps patients care for themselves by assisting with use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

File medical records and handle administrative duties, such as answering phones and scheduling appointments.

Oversee the administration of prescribed medications to clients.

Assist clients who are unable to handle the day-to-day homemaking duties in their homes.

Records patient information by making entries in the patient journal; notifying of changing or unusual conditions.

Accompany clients to their doctor visits.

Follow a specified care plan for the client and report on completed tasks after each visit.

Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and filing

Maintains a safe, secure, and healthy patient environment by following accepted standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards.

Cenlar Ewing, NJ Jan 2016 – Feb 2017

Loan administration

Provide administrative and clerical support to loan departments.

Handle inbound and outbound calls using internal dialer application

Maintain daily departmental standards and expectations relative to productivity measurements

Provide outstanding service utilizing communication and negotiation skills to resolve delinquent accounts

Answering phones, taking memos and maintaining files.

Counsel customers with delinquent mortgage payments through traditional telephone collection attempts to bring loans to a current status through various options

Prepare loan documents, scheduling loan closings, and interacting with clients.

Perform in accordance with Fair Debt Collection Practices Act (FDCPA) as well as state and local collection law.

Obtain loan documents, collecting client information, performing loan modifications, ensuring compliance to loan requirements, and processing fees.

Coordinating calendars for the bank’s top executives, preparing statistical reports, and possibly screening phone calls and emails for the executive.

Obtain quality right-party contact in an effort to resolve delinquency while meeting and exceeding investor, client and company requirements

Document loan files for all communication regarding incoming/outgoing phone calls

Xerox Hamilton, NJ Feb 2014 – Jan 2015

Premium Specialist/Admin

Working with high call flow

Processed insurance payments made by credit card via telephone

Processed insurance payments via money orders and checks

Resolved accounting discrepancies via refund or write off

Explains accounting policies to staff

Strong analytical, problem solving and mathematical skills

Preparing financial statements, reports, memos, invoices letters, and other documents.

Answering phones and routing calls to the correct person or taking messages.

Handling basic bookkeeping tasks.

Filing and retrieving corporate records, documents, and reports.

Strong product knowledge to assist csr’s with client’s inquiries

Knowledge of spreadsheet, database, word processing and financial software

Maintain high levels of confidential information

Merrill Lynch at Bank of America Pennington, NJ Nov 2013 – Feb 2014

Customer Service Representative

Answering calls

Educate branch offices and ML/BOA associates on Funds Transfer platform & checking account issues

Coordinate with teammates & supervisors to ensure optimal processing for critical banking functions

Assist financial advisors with account inquiries

Ability to effectively manage workload

Excellent interpersonal, leadership and oral/written communication skills

Capable of multi-tasking and working efficiently under stress and high volume

Secondary for Specialty Check Orders, Cash Advances, Invalid Checks, FTS Reject Reports & Sup

People share Willow Grove, PA 2013 - 2013

Receiving Clerk

Assist with setup and start of printing press

Remove boxes from assembly line in a timely manner

Received goods using RF scanner, scan goods into inventory

Place goods into inventory using electric pallet jack

Pick and pack goods to ship

Unload trucks

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