Customer Service Agent

B

EN SALAH MAROUEN

Mobile: +216-**-***-***

mailto:*****************@*****.***

Nationality: Tunisian

Marital Status: Single

Date of birth: 15/09/1987

WORK EXPERIENCE

- From 18/04/2011, till 31/07/2021 Airport Customer Service Agent TAV AIRPORTS Enfidha Airport

- From 01/05/2022,till today safety and security supervisor. Kars international Enfidha Airport Tunisia

● Greeting passengers on arrival at the airport

● Answering any queries passengers might have about their journey

● Checking bookings and issuing boarding passes

● Keeping passengers updated on any changes to flight information

● Directing passengers to the correct gate for their flight

● Weighing and checking in luggage

● Responding in a calm and professional manner to customer complaints

● Assist passengers with special needs with baggage and personal effects

● General administration duties

● Following security procedures

● Checking boarding passes and passports at the boarding gate

● Made regular announcements concerning flight arrivals and departures. EDUCATION AND TRAINING

2008: Secondary school diploma, Enfidha Tunisia

2008-2011: English diploma – unaccomplished

Training in: Passenger service Basic, DCS GUI, IPORT DCS, security passenger services, Ramp safety, passenger with reduced mobility, lost&found, dangerous goods, passport/visas/timatic and DCS editing. Computer Skills

Good command of Microsoft Office tools (Word, Excel and PowerPoint, Outlook mail). Good command of most of the standard Windows software packages. Driving license: All categories

LANGUAGES

Mother tong: Arabic

Language

Understanding

Speaking

Writing

Listening Reading

Spoken

interaction

Spoken

production

English

Good

Good

Professional

Professional

Good

French

Very Good

Very Good

Good

Good

Good

Deutsch Good Good Good Good Good

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