Customer and Personal Service Active Listening

Service Orientation Negotiation

Monitoring Computers and Electronics

Apr 2014-Present

Feb 2013-Mar 2014

DWAYNE GAINES

Professional Summary

Accomplished and energetic leader with a solid history of achievement in the workplace. Motivated leader with strong organizational and prioritization abilities.

Skills

Experience

Customer Service Rep

marriott internation - Omaha, NE

Create, maintain, and enter information into databases. Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

customer service rep

stericycle - omaha, ne

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or 2316 Himebaugh Avenue East Omaha, Omaha, NE68110

Ph: 402-***-****

ad16u6@r.postjobfree.com

Mar 2007-Feb 2013

Jun 2010

Jun 2000

arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. restaurant manager

mcdonalds - Omaha, NE

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Education

Associate of Science : business management

McDonald's - Chicago, IL

High School Diploma : general

Burke High School - Omaha, NE

Contact this candidate