Yusimi Francisco

**** ***** **** ***** ******* Drive

Miami Beach, FL 33179

ad16tl@r.postjobfree.com

Cell: 786-***-****

Service oriented with more than 10 years of customer service and clerical experience with excellent staff assistance record and client satisfaction. Enjoyable at managing guest experience, responding quickly to guest needs, and using effective communication between departments. Able to function well in high-stress environments with professionalism and courtesy. Comfortable at working in coordination with staff and management at all times. EXPERIENCE

09/1999 – 04/2005

Sales representative, Marshall Department Stores

Assisting customers with product information and personal decision. Answering questions regarding warranties. Collaborating with staff in different departments.

01/2004 – 06/2015

Front Desk Receptionist, Dr. Ivan Dario Castaño Office Greeting and assisting customers with the office information and schedules. Telephone and reception clerk. Assisting staff with client’s appointments, paperwork, insurance verification. Customer service with daily in-line waiting patients. Coordinating internal staff daily activity. Data entry with different enhancer software like XXX. 12/2019 – 04/2020

Concierge, Apartment Rentals Service

Greeting and assisting prospects, visitors, hotel’s guess, and residents. Phone operator. Supporting management with paperwork, rental information to prospects, work orders for the residents, providing welcome kid, and assisting occupants with the access and use of webpage for payments and other matters. Assisting security staff by reporting 911 emergencies. Acting as a management back up after office hours.

03/2022 – 07/2023

SCIS Air Security Supervisor

Checking IDs, on all personnel with access to cargo and SIDA area. Ensuring cargo accepted for all cargo flights is checked according to TSA regulations (ACISP). Completing reports as required for TSA Audits. Checking seals and opens trucks, recording all high-value shipments. Informing CCTV of all high-value shipment’s arrival. Performing checkpoint screening functions such as: Using the walk through or handled metal detectors, using X-Ray scanners, challenging all MDAD badge holder, among others. EDUCATION

07/1998

Escuela Andres Lujan Vazquez, Técnico Medio en Economia y Contabilidad 07/2002

Miami Dade College, Credit English

SKILLS

• Bilingual (English and Spanish)

• Office Family (Word, Excel, Outlook)

• Data Entry

• Technical (familiar with enhancer software and

equipment)

• Excellent communication with staff

• Great customer service