Program Manager
Resume:
Todd Mitchell
Atlanta, GA 30341
Email: ad16sy@r.postjobfree.com
Objective: Seeking a position to demonstrate my skills in social services delivery in the areas of youth development, residential housing, coaching, staff training and development, program development, and quality assurance/compliance.
EDUCATION
Texas Christian University, Fort Worth, Texas
Degree Obtained: Bachelor of Business Administration
RELEVANT WORK EXPERIENCE
Performance Manager
Unifi
Atlanta, GA 10/2023 – Current
Provide supervision of the wheelchair recovery agents
Train new staff assigned to department
Ongoing coaching and training of staff
Provide solution focused decisions to address any program challenges or barriers
Oversight and supervision of wheelchair department daily operations
Ensure the safety of passengers while in transport
Director of Support Services
Clarinda Academy
Clarinda, Iowa 7/2020 – 3/2021
Developed standard operating procedures for staff
Developed PowerPoint presentations to present during onboarding and ongoing staff training
Trained all staff on standard operating procedures for working at the academy
Provided in the moment training to residential hall staff during shift coverage
Developed documents to be used to ensure task completion and accountability
Supervised staff in the absent of having a Program Director
Provided ongoing support to the Group Living Director
Coordinated all staff and youth Holiday activities
Served as staff liaison for the academy and the State stakeholders
Provided support to other departments at the academy
Residential Counselor
Clarinda Academy
Clarinda, Iowa 4/2020 – 7/2020
Provided supervision and monitoring of youth on the residential hall
Developed and maintained the 24/7 schedule
Facilitated life skills classes in absence of the teacher or paraprofessional
Completed daily communication log entries in PANDA
Supervised the completion of daily room and residential hall chores
Planned and facilitated daily and weekly activities for the youth on the residential halls
Ensured that the youth basic needs were met
Participated in weekly team meetings to discuss youth and residential hall concerns
Reviewed Phase work with youth on the residential hall
COACHES Quality Assurance Manager
Families First
Atlanta, Georgia 5/2018 – 6/2018
Developed the policies and procedures for the COACHES program
Ensured that the fidelity of the COACHES Program was maintained
Provided oversight of all Coaches program service delivery and data input
Conducted weekly audits of the COACHES Program electronic health record report
Developed weekly and monthly program reports to be reviewed by COACHES Director and COO
Audited staff data entry and program delivery methods
Submitted areas of development needed by staff
Provided staff training and development of all staff in the COACHES program
COACHES Program Manager
Families First
Atlanta, Georgia 11/2014 – 5/2018
Supervision
Supervised 40 Coaches in the COACHES Program
Ensured that Coaches performed service delivery techniques that maintained the fidelity of the COACHES Program model
Provided solution focused decisions to address any program challenges or barriers
Provided oversight and supervision of COACHES Program daily operations
Conducted annual performance appraisals on all staff
Administration
Developed the policies and procedures for the COACHES Program
Developed the COACHES Service Delivery and Documentation Standards
Provided oversight of all Coaches service delivery methods and data input
Provided weekly and monthly data reports to be provided to the federal funding provider
Served as Project Manager for all COACHES program initiatives and projects
Member of agency Senior Leadership Team
Staff Training and Development
Conducted interviews and hired all COACHES program staff
Worked with the Human Resources Manager to develop, plan, and implement the annual staff training schedule
Developed Corrective Action Plans for Coaching staff in the COACHES program
Provided training and development of all Coaches of the COACHES program
Ensured all Coaches were trained in the TIP model and Motivational Interviewing evidence-based practices
Created Power Point presentations on all training modules used in the COACHE Program
Developed and implemented agency Staff Orientation program
Permanency Cooperative Supervisor
Families First
Atlanta, Georgia 11/2012 – 11/2014
Supervision
Supervised group homes staff
Conducted annual performance appraisals on employees
Oversight and supervision of group homes functions and daily operations
Managed the therapeutic treatment milieu for the residential program
Ensured program operated in accordance with all agency policies and procedures
Ensured that all safety practices and procedures are maintained by staff and residents
Demonstrated sound judgment and leadership with all stakeholders
Attended community meetings for agency
Administration
Developed annual strategic plan with projected outcomes
Provided quarterly program outcomes to CQI department
Demonstrated fiscal responsibility and management of group home annual budget
Served as member of agency Supervisory Leadership Team
Coordinated service delivery of therapist, behavioral aides, mentors, case managers and other support staff
Program Development
Developed annual strategic plan for group homes
Developed and initiated new program components to address changing needs
Maintained Master program schedule for department
Networked and established collaborations with community business partners
Developed group home Program Policies and Procedures manual
Customer Service
Delivered utmost level of customer service to youth and their families
Always demonstrated respectful attitude towards staff and residents
Resolved residents’ concerns in an appropriate and timely manner
Promoted and fostered a positive and nurturing environment with a diverse group of staff
Maintained effective communication with residents and DFSC representatives
Provided crisis intervention to residential clients
Staff Training and Development
Interviewed and hired all residential staff for the group homes
Developed, planned, and implemented the annual staff training schedule
Provided training and development to employees
Developed and implemented agency Staff Orientation program for group home staff
Served as agency Training Director until position was filled
Director of Employee Training and Development
The Bridge Residential Treatment Center
Atlanta, Georgia 9/2010 – 10/2012
Developed agency’s Employee Training and Development Annual Calendar
Determined training needs for all agency staff
Assisted Human Resources with interviewing all residential staff
Facilitated providing Training and Development to all staff
Provided on-going training and coaching to all residential staff
Developed Power Point presentations and training modules for staff
Oversight of the agency New Staff Orientation and Onboarding process
Provided in the moment training to staff
Ensured the fidelity of the program services were maintained
Served as member of agency Executive Leadership Team
Maintained training records of all agency staff
Developed monthly training reports to Executive Leadership Team
Ensured that the agency was compliant with State and Government training outcomes regarding grant requirements
Director of Residential Program Services
The Bridge Residential Treatment Center
Atlanta, Georgia 5/2009 – 9/2010
Supervision
Supervised Management Team for Residential Department
Conducted annual performance appraisals on Residential Department staff
Oversight and supervision of department functions and daily operations
Provided supervision to five Case Managers
Ensured residential program operated in accordance with all agency policies and procedures
Ensured that all safety practices and procedures were maintained by Residential staff and residents
Demonstrated sound judgment and leadership
Program Development
Developed annual strategic plan for department
Developed and initiated new program components to address changing needs
Coordinated all residential programming efforts
Implemented healthy lifestyle exercise classes for staff and residents
Developed and managed sports leagues for staff and residents
Coordinated league tournaments and facilitated league championships
Responsible for recruiting all referees to officiate all sports leagues games
Maintained Master social calendar of activities for residential department
Networked and established collaborations with community partners
Developed Residential Program Policies and Procedures manual
Customer Service
Delivered utmost level of customer service to youth and families
Always demonstrated respectful attitude towards staff and residents
Resolved residents’ concerns in an appropriate and timely manner
Promoted and fostered a positive and nurturing residential environment with a diverse group of staff and residents
Maintained effective communication with residents and their guardians
Residential Program Director – Transitional Living Program
The Bridge Residential Treatment Center
Atlanta, Georgia 5/2007 – 5/2009
Supervision
Responsible for supervision and oversight of 23 staff
Performed progressive discipline with staff when needed
Developed the weekly staff work schedule
Facilitated the monthly staff team meetings
Provided training and development to staff
Completed annual performance appraisals on staff
Program Development
Facilitated the move residents into the new residential hall
Developed resident summer work program
Developed collaborations with community businesses and vendors to provide employment opportunities for residents
Created Independent Living component of the Transitional Living program
Assisted residents in completion of Financial Aid to attend college
Facilitated resume writing, interviewing, and career planning workshops
Facilitated variety of healthy lifestyle and personal enrichment workshops for staff
Organized social calendar of events and activities for staff
Staff Training and Development
Interviewed and hired all residential staff for the Transitional Living program
Developed Transitional Living program training modules
Facilitated training and development workshops for staff
Provided training and coaching to employees when needed
Determined individual training needs for residential staff
Reference Available Upon Request
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