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Customer Service Human Resources

Location:
East Stroudsburg, PA
Posted:
December 23, 2023

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Resume:

Kathleen Daley

East Stroudsburg, PA *****

973-***-****

Summary: Mature, dependable professional seeking remote part-time customer service position for a small to mid-size company.

Current: Volunteer work. Member of Reformed Church of Bushkill, East Stroudsburg, PA. Former president of Women’s Fellowship Group in the past 5 years. Responsible for advertising of fundraising events. Access advertising websites (newspapers, events in PA, etc.) create fliers via my desk top computer and make up signs posted in parking lot. Attend the events and with the rest of our group each assigned to parking cars, kitchen, selling raffle tickets, collecting money and doing whatever is needed to make sure event runs smoothly. Our most profitable event is our annual yard sale. All proceeds benefit our church in any needed projects.

July 2007 – May 2008 Roseland Property Company, 233 Canoe Brook Road, Short Hills, NJ 07078

High-end Real Estate company with various properties around the state.

973-***-****. Reported to Deborah Franklin, HR Director.

Human Resources Manager

New Employee Orientation via online PowerPoint presentation.

Onboarding/off boarding.

Corporate-wide communication of compensation and benefit plans.

Responsible for 401(k) plan annual test.

Back-up for payroll (ADP).

Benefits administration: Life Insurance, Disability, Worker’s Comp, Medical, Dental, FMLA, COBRA, 401k Plan, Union, etc.

Summary: Scope of my responsibilities were administration of employee benefits and compensation programs in all company operations. As needed, provided guidance and assistance to all locations on various employee benefit plans. Responsible for recommending and installing approved new or modified plans and employee benefits policies and administration of existing plans. Recommended and developed cost control procedures to assure maximum coverage at the least possible cost to the company and the employee. Ensured company compliance with all applicable federal and state human resources law.

Reason for leaving: Company restructured in 2008 (Great Recession). Downsized at that time.

-2-

October 1985 – July 2005 Earnings Performance Group, Inc., 830 Morris Turnpike, Short Hills, NJ 07078

Management Consulting Company for Financial Institutions

Reported to CFO, Al Sanders.

Human Resources Manager

On Boarding/off boarding.

Supervised HR Assistant and front desk personnel.

Payroll (ADP). Worked in liaison with our corporate attorney on tax matters.

Prepared spreadsheets for upper management regarding company-wide performance appraisals.

Administrator for 401(k) Plan which also required annual testing.

Responsible for all employee benefit plans. Meeting with insurance carriers, open enrollments, etc. Corresponded with company lawyers as needed.

Summary: Managed health & welfare plans (COBRA, Life, Disability, 401 (k), Dental, FMLA) and served as liaison between employees and insurance carriers regarding any issues or concerns, reconciled monthly insurance benefit premium invoices, managed Section 125 Plan, Gatekeeper of all Employee Performance Appraisals preparing spreadsheets for upper management’s review, payroll administration (trained HR Assistant) to complete payroll in my absence.

Reason for leaving: Would have retired from this company. Great company to work for. Unfortunately, the company went out of business.

Technical Skills: Word, Excel, and PowerPoint.

Education: A.A.S. Degree 1974 - County College of Morris, Randolph, NJ 07869

References upon request.



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