LEZHAI ARMSTRONG

Glendale, AZ *****

ad16s1@r.postjobfree.com

+1-602-***-****

I have great customer care in all forms of support, inquiries. And collections. I Have excellent Charisma in Hospitality. I value all people and i am a social butterfly, documentation and organizing data is a skill I enjoy, as well as efficient delivery services. I Have Additional Skills In: Child Care,Medical Coding, Customer service, In-Home care, Warehousing, Leadership(Shift Lead), Hotel Hospitality, sales, Entrepreneur, ROTC training, Leadership, Attention to detail, Punctuality, Organization, Stocking, Picking, Packing, Packaging and Sending . My mission is to excel within any project independently and/or excellent team work.

Authorized to work in the US for any employer

Work Experience

Lyft Driver

lyft - Phoenix, AZ

October 2021 to May 2022

Create a safe and comfortable Vibe and or environment, While Providing transportaion to individuals are the various cities in the state of Arizona .

Account Specialists

Rock Connections/ Quicken Loans - Phoenix, AZ

June 2020 to September 2021

Contact and transfer clients to other parties and persuade them on products, goods and services. This position requires someone who is production driven. The Account Specialist’s duties include transfers, lead generation through cold calling and appointment setting. Insurance Specialist

McKesson - Tempe, AZ

December 2019 to November 2020

Interface with physicians, advocates, patients, and manufacturer representatives to obtain and provide drug-specific coverage information. Provide prior authorization assistance as well as claims assistance, including billing and coding instructions, to physicians and/or office staff. As well as help gain eligibility for free or lower cost of medication prescribed by physicians etc. CSR REP

Cognizant - Phoenix, AZ

January 2019 to May 2020

work to ensure that the best interests of a health care provider's clients, exceeded Concierge customer service while establishing financial agreements with clients to reduce financial risk regarding claims, and scheduling appointments in a manner that recognizes the urgency of patients' complaints while documenting grievances.

Knowledge of HIPPA and all PHI.

Contractor

Bestwestern C.R.O/Aerotek

January 2018 to June 2019

Provide quality customer care, while reserving and upselling rooms based on customer needs. Providing great patience and attitude, towards disturbed, or impatient customers, as well as happy and loyal to the company, customers.

Answering Puzzling questions and resolve situations the best way I can to help a customer in need while gaining personal growth skills In the process.

OUTBOUND AND INBOUND CSR

Ciox Health

September 2018 to February 2019

help our clients manage, protect, and leverage health information to achieve operational improvements, optimized revenue.enable greater health by improving the way health information is managed. retrieve medical records from practicing offices for yearly/monthly audits. Help onsite team/traveling team, to Schedule onsite audits with provider offices. kept up and excel spread sheet for point of contacts, schedule, resource contacts, separating health plan audit request, grouping matches etc. Education

High school or equivalent

Centennial High School - Las Vegas, NV

2012 to 2015

Skills

• Motivated employee offering experience in Customer Care/Service, Hospitality, Serving, Data Entry. Etc .. Focused on high standards, quality, and Time efficiency while exceeding expectations for every person I encounter, as well as maintaining communication, leadership, and

Skills in Excel, Microsoft, citrix, omni, word, and more+

• Customer Service (6 years)

• Customer Care (3 years)

• CSR (4 years)

• Customer Support (1 year)

• Call Center (3 years)

• Documentation (4 years)

• Scheduling (2 years)

• Outbound Sales

• Insurance Verification

• Hospitality

• HIPAA

• Collections (2 years)

• Medical Billing

• Cold Calling

• Medical Records

• Administrative Experience

• Microsoft Office

• Organizational Skills

• Communication Skills

Links

http://PHX.AZ

Certifications and Licenses

Driver's License

Contact this candidate