Customer Service Office Manager

LATOYIA MCKEE DURANT

** ********** ***., ******, ** 31312 ***********@*****.*** 803-***-****

OBJECTIVE

To obtain an opportunity of secure employment where my extensive leadership, analytical and customer service knowledge are utilized and offers advancement opportunity for further learning experiences.

SKILLS & ABILITIES

Microsoft Office Suite (Excel, Word, Access, PowerPoint, Outlook), RF Scanning, Shipping & Receiving, Strong interpersonal and communication skills, dependable, independently motivated, team player, high standards toward all things on a personal and professional level, intelligent and enthusiastic learner.

EXPERIENCE

OFFICE MANAGER LECANGS

APRIL 2023 – PRESENT

Responsible for all HR/payroll processing (corporate and temporary workers).

Responsible for all ordering and maintaining stock of warehouse supplies.

Actively manage and monitor all yard movement of containers, inbound and outbound.

Communicate with dispatch and truck drivers to ensure containers are delivered and returned before incurring cost.

Works with Sr Leadership to ensure business objectives are met. Responsible for all system transactions to ensure documents were printed and daily production goals were met.

Troubleshoot and rectify all issues that occur with computer systems, printers, sorters, etc.

Communicate with vendors, resolving any issues that arise.

GENERAL WAREHOUSE ASSOCIATE HUGO BOSS (PART-TIME)

FEBRUARY 2023 – PRESENT

Collecting merchandise from the inventory racks and safely transporting them to shipping bay

Managing and delivering package items to various customers

Receiving and documenting merchandise for delivery or return

Keeping an inventory of all merchandise entering and exiting the warehouse

Identifying any missing, lost or damaged materials and immediately notifying the supervisor

Ensuring that all the merchandise is safely and securely packed and labeled for shipping

Managing all merchandise with appropriate care

Maintain excellent written and verbal communication with dispatcher

Providing excellent service for walk in customers

Maintaining a neat and clean warehouse (sweeping, disposing of trash, organizing )

SYSTEMS ANALYST EVICORE HEALTHCARE/CIGNA

FEBRUARY 2018 – APRIL 2023

Responsible for the review, evaluation and processing of medical claims.

Applied the proper claim concepts, rules and practices, ensuring accuracy and timeliness of claims through demonstrated knowledge of medical terminology, health insurance plans and medical billing concepts.

Responsible for training all new hires on standard operating procedures.

Actively audited calls to ensure all CSR’s maintained company standards while assisting customers.

ICD-10, CPT codes, HCPCS, before being promoted.

Oversee the daily incoming and outgoing mail for distribution.

Responsible for all system transactions to ensure documents were printed and daily production goals were met.

Ensure all system operators performed their duties to keep a consistent flow of mail through the facility.

Scheduled routine maintenance of all equipment.

Troubleshoot and rectify all issues that occur with computer systems, printers, sorters, etc.

CSR LEAD ONBRAND 24

SEPTEMBER 2016 – FEBRUARY 2018

Campaign Lead for Mercedes Benz USA, and for nationwide tow companies. Ensure that tow trucks were dispatched and tracked until it arrived at the destination.

Oversee and audit CSR calls to ensure a high quality of service was always delivered to our premier customers.

Responsible for all customer escalations, resolving matters to maintain customers satisfaction.

Assisted with the interview process and new hire orientation.

TECHNICAL SUPPORT ADVISOR APPLE / KELLY CONNECT

FEBRUARY 2013 – DECEMBER 2013

Assisted customers with repairs and restorations of their iPhone, iPod, and iMac computers.

Ensure all customer issues were resolved and/or escalated when necessary.

ASSISTANT MANAGER NATIONAL FINANCE

FEBRUARY 2011 – FEBRUARY 2013

Manage day to day sale and purchase accounts of the Manning, SC location. Present a review of the finance requirements and financial status of the sub-department to the manager.

Submit quarterly financial reports about performance.

Obtained limited license from the South Carolina Department of Insurance with American Bankers Insurance Company of Florida/American banker's Life Assurance Company of Florida.

Assisted customers with their financial needs.

Communicated with clerk of court and local authorities as needed.

EDUCATION

ELLOREE HIGH SCHOOL, ELLOREE, SC

DIPLOMA

Completed all state requirements to obtain high school diploma

COMMUNICATION

Effectively communicate with all levels of management ensure clear, concise messages are conveyed and understood.

LEADERSHIP

Reduced the department maintenance budget by $40K annually by creating an effective PM schedule to keep printers, sorters, and other mail equipment running at optimal levels in both mailrooms.

REFERENCES

Available Upon Request

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