Antonia (Tonee) Leiterman

Dallas, TX *****

ad16rp@r.postjobfree.com

+1-469-***-****

A career within a stable and growing company with possibilities to grow.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Notary for State of Texas

Leiterman Mobile Notary - ad16rp@r.postjobfree.com

January 1998 to Present

• Notarize different documents in accordance to Texas state laws

• Did invoicing and estimates for several companies

• Title transfers for car lots in the DFW

• Enter all call notes into Google Docs

Dispatcher/Customer Service/Notary

Southwest Auto Tow - Dallas, TX

November 2020 to April 2021

• General clerical

• Proficient in Microsoft Office Suite

• Notarize VSF (Legal Release Verification forms) forms daily

• Take calls, both in Spanish and English

• Assist people with information regarding their towed

• Take cash and credit/debit card payments

• Provide excellent customer service

• Excel at de-escalation of extremely high stressful situations daily

• Verify VIN and license plates

• Enter tow tickets from 6 different tow companies

Bilingual Customer Service Representative

CIGNA HEALTHCARE MEDICARE ADMINISTRATION - Remote

May 2020 to October 2020

Took incoming calls from Employees requesting FMLA, PAID MEDICAL LEAVE, MATERNITY LEAVE, ETC.

Leasing Agent/ Assistant Property Manager

Adira Apartments - Dallas, TX

August 2019 to November 2019

• Provided great customer service

• Took inbound and outbound calls

• Took payments

• Showed and Leased Apartments

• Marketing, both in-office and out

• Assisted residents, created work orders, work closely with maintenance staff to ensure the work orders

got done on a timely manner

• Assisted property managers

• Worked with vendors to assure apartments we're ready for move-ins

Bilingual Customer Service/ Collections

Deval, LLC - Irving, TX

June 2018 to January 2019

• Provided great customer service

• Took inbound and outbound calls

• Took payments

• Requested Pay off statements, pay histories, Loan Modifications

Sales Manager/Recruiter

Rent A Center - Dallas, TX

October 2016 to February 2018

• Provided great customer service

• Sales, marketing, cold calling 100-250 sales calls daily

• Worked closely with District and Regional managers

• Handled all documents and conversations with confidentiality

• Worked on collections

• General Clerical i.e. contracts, filing, mail, answer phones

• Assisted Store Manager in his duties daily

• Inventory

• Cash handling all day, bank deposits hourly in store safe and bank deposits at bank daily

Bilingual Expeditor

Second Image National, Inc - Dallas, TX

February 2015 to October 2016

• Provided excellent customer service

• Requested medical, financial, payroll Etc. records from hospitals, clinics, office

• Handled all documents and conversations with confidentiality

• General clerical including, but not limited to, filing, sent letters, sent emails

• Took all Spanish-speaking phone calls

Bilingual Intake Specialist

Disability Action Center - Dallas, TX

May 2013 to January 2015

• Provided great customer service

• Filed Social Security claims for Initial, Reconsideration and Administrative Law Judge level claims

• Handled all documents and conversations with confidentiality

• Requested medical records on all new claims

• Dealt with the Social Security Admiration and Disability Determination Services departments on a daily

basis

• Cross-trained in the Collections Department

• Took all Spanish-speaking claims, phone calls and screening calls

• Did screening calls on a daily basis to help determine what claims the company wanted to take

• Took incoming calls for customers seeking claim information

• Schedule appointments for new intakes on a daily basis

Customer Service Rep/Claim Intake Rep

State Farm Insurance - Dallas, TX

August 2012 to December 2012

• Provided great customer service in a large call center environment

• Handled all documents and conversations with confidentiality

• Filed new catastrophe claims for auto, homes, businesses, boats, personal property and more

• Took incoming calls for customers seeking claim information

Office Manager / Executive Assistant to President and VP

Caststone Solutions - Kaufman, TX

November 2007 to November 2012

• General office duties including copying, faxing, mail

• 10-Line phone

• Provided excellent customer service

• Responsible for preparing payroll, timecards, A/P, A/R, and invoices

• Translated incoming calls and mail, as well as for customers, potential customers and employees

• Copy and collate all projects (including confidential papers)

• Successfully complete all jobs by time requested.

• Took care of any/all concerns and complaints from both customers and employees

• Maintained inventory and ordered supplies for the office and jobs

Legal Assistant / Sales

Law Office of Manuel Solis - Dallas, TX

March 2009 to October 2009

• Provided great customer service in a call center environment

• Sold legal services such as Citizenship, Resident Green Cards, FBI Records, State and multi State

Records, Jail Visits, ROI program and Traffic Violations to potential and existing clients

• Took payments for services

• Handled all documents and conversations with confidentiality

• Kept a log on Excel of all the clients and services I took in on a daily basis

• Translated incoming calls and mail, as well as for customers, potential customers

Completed 1995

Volunteer Services

Grand Prairie Hispanic Chamber of Commerce

1998 to 2001

Volunteer

South Grand Prairie High School - Grand Prairie, TX

1995 to 1995

Education

High school or equivalent

Skills

• Excel in providing great customer service

• Expert with MS Word, Oracle, Excel, Power Point, QuickBooks, Corel, Outlook, Outlook Express, and

Internet Explorer

• Typing speed 40-45+ wpm

• Call Center experience

• Cold call sales

• Appointment Setter

• Good filing and organizational skills, multi-tasker, self-starter

• Experience in handling confidential paperwork

• Ability to take accurate phone messages and deliver messages promptly

• Cashier and money-handling experience

• Fast and eager learner and a great people-person

• Bilingual; English and Spanish

• Notary Public for the State of Texas

• Property Management

• Property Leasing

• Spanish

• English

• Office Management

• Administrative Experience

• Accounts Payable

• Translation

• Interpretation

• Telemarketing

• Sales Management

• Accounting

• Payroll

• Personal Assistant Experience

• Microsoft Excel

• Microsoft Word

• Multilingual

• Customer service

• Marketing

• Yardi

• Research

• Conflict Management

• Accounts Receivable

• Microsoft Office

• Bookkeeping

• Recruiting

• Negotiation

• Merchandising

• Quality assurance

• Quality control

• Food safety

• Inside sales

• Adobe Acrobat

• Microsoft Powerpoint

• Manufacturing

• Warehouse experience

• Multi-line phone systems

• Pricing

• Recruiting (4 years)

• Dispatching (4 years)

• Management

• Loan processing

• Software troubleshooting

• Help desk

• Medical billing

• 3PL

• Social media management

• Social work

• Leadership

• AS400

• Communication skills

• Office experience

• Basic math

• Computer skills

• Bilingual

• SAP ERP

• ERP systems

• Salesforce

• Customer support

• Computer networking

• Call center

• Human resources

• Google Docs

• Documentation review

• Accounting software

• Construction

• Writing skills

• Windows

• Organizational skills

• Live chat

• Technical support

• Sales

• Microsoft Access

• Presentation skills

• Direct sales

• Databases

• Photo editing

• Adobe Photoshop

Languages

• Spanish - Expert

Certifications and Licenses

Notary Public

January 2021 to January 2025

Contact this candidate