Customer Service Laboratory Associate

Hamayun Khan

Fremont, California, United States

**********@*****.*** +1-510-***-****

linkedin.com/in/hamayuniat

Summary

With over 14 years of experience in the airline industry, I always ensured passenger safety and provided exceptional customer service, going above and beyond to make sure every flight was a positive experience for passengers.

My long journey with different airlines and airports added a wealth of experiences and skills that are highly valued in the aviation industry which includes a deep understanding of airline operations, as well as excellent communication and problem-solving skills along with conflict resolution, and crisis management. Safety and Security knowledge and training helped me focused on safe and Secure Flight Operation. While my recent knowledge and experience of Clinical Laboratory Associate adds on Health and Hygiene for everyone which is now a prime focused factor for every Airlines. Experience

Clinical Laboratory Associate 1

Natera

May 2022 - Present (1 year 6 months)

Working as Clinical Laboratory Associate with Natera. Following all safety SOPs for smooth Lab Ops, notifying all potential hazards to avoid any possible sample contamination.

Reporting every important update and discuss all ongoing flows in the Laboratory. Laboratory Associate

Predicine

Jan 2022 - Apr 2022 (4 months)

Executing routine Laboratory work, including COVID-19, Next Generation Sequencing (NGS) based Cancer Genomics workflows for research based clinical samples, NGS assay development, Lab inventory, reagent QC and Instrument maintenance. Execution pre-analytical sample preparation, plasma isolation & nucleic acid extraction from samples(swab, serum, cell line, Blood,FFPE, Fresh tissue, Urine). Execute NGS assay workflows and Lab preparation, Target Enrichment, Sequencing sample loading to illumina sequences.

Customer Service Agent

Delta Air Lines

Jun 2021 - Jan 2022 (8 months)

Front Desk Customer Services Agent responsible for Delta Airlines Customers services, assistance and customer support.

Positioning Passenger Boarding Bridge before arrival and after Boarding accomplishment. Responsible for smooth flight boarding for First, Bushiness and Economy class Passengers. Hamayun Khan - page 1

Help arranging jump seat for Cockpit crew if any, also assisting cabin Crew onboarding all passengers. Communicated effectively with colleagues and superiors at ticket counters and at boarding gates. Operating Jet Bridges for arrival and Departure.

Brought forth a self-motivated attitude.

Station Security Officer

Gulf Air

Mar 2016 - Mar 2021 (5 years 1 month)

Station Officer for Security and safety. Responsible for Security assessments and Safety audits of the airports and airline crew accommodations. Threat assessments and reporting. Focusing Safety of Aircraft and all Onboard Crew members during turn around. Sending safety reports to Head of Security.

Creating Situation Reports (SitRep)if any.

Attending all security related and safety focused high end meetings with Law enforcement agencies working.

Travel Document examination and fraud prevention. Passenger profiling and behavior assessment, Monitoring safe and Secure turn around of inbound flight. Flight Supervisor

dnata

May 2008 - Apr 2016 (8 years)

Flight Supervisor and Certified Load Controller for Emirates Airlines at Peshawar Airport Pakistan. Assisting and supervising team to ensure on time flight departure of Emirates Airlines. Ramp Coordinator

SGS - Saudi Ground Services

Nov 2010 - Dec 2010 (2 months)

Worked as Ramp Agent handling foreign airlines at Ramp during huge Hajj operations at Jeddah airport Saudi Arabia. Appreciated by the Manager of Hajj and Umrah Terminal Ahmed Al Karib by certificate of Excellence in services.

Traffic Assitant

Shaheen Airport Services

May 2007 - Apr 2008 (1 year)

Got on job training for one Year since May 7, 2007, till April 30, 2008. Data Entry Associate

Malakand Rural Development Project FATA Secretariat Peshawar Pakistan Jan 2003 - May 2007 (4 years 5 months)

Worked for Government social welfare project under FATA Secretariat Peshawar Pakistan projecting education promotion, food growing, agriculture development and health betterment in rural areas of Pakistan.

Medical Laboratory Assistant

Hamayun Khan - page 2

Marhaba and Gul Medical Laboratories Peshawar Pakistan Aug 2004 - Dec 2006 (2 years 5 months)

Clinical medical laboratory Associate conducting patients different kind of tests examinations and creating tests results.

Education

University of Peshawar

Bachelor of Science - BS, Biological Sciences

Apr 1999 - 2002

Studied Bio-Chemistry and Biological Science. Major subjects covered are: Botany, Zoology, Microbiology, Cell Biology,Genetics and inheritance related diseases. Environmental & Industrial Chemistry, Organic & Inorganic Chemistry. Licenses & Certifications

Safety Management System (SMS) - Pakistan Civil Aviation Authority The Fundamental of Digial Marketing - Google Digital Garage JLY ZZC 9PM

Combatting Human Trafficking - ACI World - Airports Council International 40646329

Forensic Documents Examination Training - UNODC

Travel Related Criminal Activity Training - U.S. Department of State Disease Control at Entry Points - Centers for Disease Control and Prevention Introduction to LIMS & other Information Systems - Centers for Disease Control and Prevention

109758

Basic Life Support (BLS) - medtigo

Issued Feb 2022 - Expires Feb 2024

278513

Advanced Cardiac Life Support (ACLS) - medtigo

Issued Feb 2022 - Expires Feb 2024

278513

Hamayun Khan - page 3

Bloodborne Pathogen Awareness 2.0 - Skillsoft

34858280

Pediatric Advanced Life Support (PALS) - medtigo

Issued Feb 2022 - Expires Feb 2024

278513

ServSafe food Protection Manager Certificate

Issued Feb 2022 - Expires Feb 2027

21750031

Hamayun Khan - page 4

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