Reba Berkheiser

Business Analyst, Oracle Database Administrator

***** ** *** **

Yukon, OK 73099

ad16q9@r.postjobfree.com

405-***-****

Authorized to work in the US for any employer

Work Experience

Business Solutions Engineer Associate

SAIC - Oklahoma City, OK

January 2016 to November 2023

Specialized in a variety of functions during the past year as a Business Solutions Engineer:

Participate in all COTS/ERP software development phases (requirements, analysis, design, develop, test) to support the software implementation of COTS/ERP solutions such as Oracle 12.2, SAP or PeopleSoft or other business systems. Adhering to the agreed upon software development methodology, the Business Solutions Engineer will collaborate with the Database Engineer and Enterprise Engineer to improve a client’s business process using data integration and process improvement by leveraging the product’s standard software configuration and developing custom enhancements when necessary. Working within the software development framework, the Business Solutions Engineer will work closely with the client to provide guidance, functional and technical experience and will incorporate knowledge of a client’s processes, to deliver scalable design specifications that will satisfy a client’s business requirement. With the use of proven development standards and enterprise approved engineering methodologies; the Business Solutions Engineer develops the documented design and will test the solution to ensure software changes do not negatively impact the existing software environment. Workflow Admin, Discover Admin, Discoverer Report Plus, OBIEE Admin, Serena, Leadership, Agile SAFe, PROD Security, Audit Support, Helpdesk

SCR's, DR Support, X Path Access/Support, GRC, Remedy, Service Now.

SAIC Headquarters

12010 Sunset Hills Road

Reston, VA 20190

Stuart Nibbelin Office: 405-***-****, Cell: 214-***-****

January 2016 to Present

Full Time

$65.000.00

Business Analyst

Support, Hertz Corp

April 2005 to July 2015

Specialized in a variety of functions during the past 10 years as Business Analyst:

Outlook: Worked with Team on company-wide project to convert company email from Lotus Notes to

Outlook. Also familiar with Active Directory. Blackberry support: User setup/administration, install Desktop & device software, perform activation and troubleshooting. Lotus Notes: User administration, account setup & configuration, replication support and monitoring, end-user client application support. Provided operational support for implementation and management of Hertz policies and standards. SameTime/QuickPlace/QuickR: User administration and support. FaxGate: DBA setup user’s/administrator new users and support server issues. Participated in ground floor Implementation of FaxGate; an interface between company email accounts and inbound/outbound faxing capability. E-Forms: investigated and resolved issues related to company's electronic forms database Implemented in Lotus Notes. Other: Ricoh Multi-function Device support, LanDesk system administration and support.

The Hertz Corporation

5601 NW Expressway

Oklahoma City, OK 73132

Pat Schaper Office: 405-***-****, Cell: 405-***-****

April 2005 to July 2015

July 1984 to July 17, 2015 total time at the Hertz Corporation

Fulltime

$65,000.00

Senior Inventory Lead Clerk - Supervision

Hertz Corp - Oklahoma City, OK

January 1997 to April 2005

Fleet Lead Clerk

Supervision, Hertz Corporation - Oklahoma City, OK

January 1991 to January 1997

Control Clerk/Accounts Payable

Hertz Corporation - Oklahoma City, OK

1988 to 1991

Control Clerk

Direct Billing, Hertz Corporation - Oklahoma City, OK

1984 to 1988

Education:

U.S. Grant High School

Studied at OSU-OKC for CIS with Accounting 2006 to 2014

Skills

Oracle Solutions Engineer – Organizational Responsibilities and Role Mapping

Detail-oriented Business Analyst Specialist with ITIL, Technical Writing, Active Directory 10+ years and Oracle DBA 5+ years.

Experience with Inventory Control Software development and application 7+ years.

Focus on supervising and implementing operational procedures 14+ years.

Interpersonal Communications skills, experience in supervising employees and training. Communicate difficult/sensitive situations tactfully.

Accounting experience and Supervision – payables, receivables, payroll, general ledger, and month-end processing.

Microsoft Office (10+ years), Lotus Notes (10+ years), DBA FaxGate (6 years), Active Director (3 years),

Accounting (10+ years), Accounts Payable (10+ years), Accounts Receivable (10+ years), General

Ledger (10+ years), Journal Entries (10+ years), Server Admin (6 years), Oracle DBA (5+ years)

Certifications/Licenses

ITIL v3 Foundation

July 2014 to Present

Oracle Database Administrator 12.6

June 2017

SAFe SP

May 2016

LanDesk 8,7 Administrator

July 2005

Groups: Christmas connection

Additional Information: Keywords: Business Analyst, Detail, Procedure, user Administration, User Support, Outlook, Blackberry, Lotus Notes, QuickPlace, SameTime, FaxGate, eForms, LANDesk, Ricoh, Active Directory, Interpersonal Communications, Accounting, Billing, Accounts payable, Accounts Receivable, Clerk, Oracle, RPA, SME.

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