Professional Summary

Telecommunications Engineer with a vast array of experience providing telecommunications, network and VTC contract support at several government, defense and private sector facilities. Excellent troubleshooting skills. Top Secret/SCI/Polygraph FS Clearance.

Tools/Platforms

HP LoadRunner, Unified Functional Testing, Selenium, Test Complete, Active Directory, Remote Desktop Service, Confluence, Jira, Git, Jenkins, Ansible, Remedy Ticketing System, Tandberg Monitoring System

Microsoft Outlook, Microsoft Exchange, Microsoft Office Suite, SQL Administration, HP Service Management, Lotus Notes, Microsoft Windows, MAC OS

PESA video/routing system, Quintron DICES system, Crestron control system, BIAMP audio processor, QuStream PERC 2000 and 3500 Pro programming, CISCO Automated Distribution System

TCP/IP, VLAN design, Subnetting, Virtual Desktop and Server technology, Classified Network Technology (TACLANE), Mobile Device Security Management, CAT5, CAT5e, CAT6, Copper, Fiber, walker box, switch panel, Digital Sender, Smart Boards, Phone Drops, Floor Boxes, Digital Switch Boxes. Windows 10 and Office 365 migration and Cloud based app. Cloud based services on customers computers. Unified contact center express UCCX.

Employment History

Modis 04/20 Present

NEARG Help Desk & Mobile Device Coordinator for the National Guard Armed Forces of the United States.

This position receives, tracks, coordinates and resolves information Technology problems and user requirements, as well as managers and issues mobile devices iphone and Blackberries for the Nebraska Amy National Guard ( NEARNG) within the GuardNet enclave of the Department of the Defense Information Network . Program over 6000 office phone for the customer for 52 sites in Omaha .Documents, refines, executes and closes user request tickets.

Promotes complex issues to technical specialists in the NEC or System Support, Assure problem resolution to created tickets within the allotted time frame 72 hours for simple issue . Request name change when ticket come into the system.

Preferred Skillsets: troubleshooting (determining what is causing an operating error) critical thinking using logic and analysis to identify the strengths and weaknesses of different approaches speaking talking to others to effectively convey information.

Top Prospect Consulting 12/19 - 04 / 20

AV Technician Engineer, Omaha, NE.

. Installed,secured and dressed in all cabling and desktop IT Equipment.

. Setup audio/video equipment setup new video screen and TV for customer.

. Setup customer remote cabin to work all the customer audio video equipment.

Gdit

Telecommunication Systems Engineer, Omaha, NE 11/18 – 12/19

Responsible for the migration from cable pair phones to voice over IP.

Provided remote user support.

Developed and executed test cases, scripts, plans and procedures to support various development methodologies.

This position required an ability to maintain confidentiality and knowledge of Active Directory Remote Desktop Service, Microsoft Operating Systems and Mac OS. Windows 10 and Office 365 Migration experience.

Experience Supporting various client devices, workstations, phone,system,servers,modems,NT1/CSU/DSUs,switches,hubs,routers,and cabling.

Knowledge of TCP/IP,DHCP, and DNS, Windows Server 2008/2012/2016 and Windows Desktop (Windows platforms).

Administration of the Lan and WAN-wired and wireless computing network, Internet system. Able to perform UCCX scripting.

VT-Group

Engineer Technician 4, Omaha, NE 05/17 – 12/18

Installed, secured, and dressed-in all cabling and user desktop IT equipment.

Assisted in the integration, installation and testing of audio/video teleconferencing systems. Assisted in the de-installation, relocation and or installation of systems.

Supported IT cable plant and equipment installation. Pulled, tested and terminated CAT5, CAT5e, CAT6, Copper and Fiber.

Systems included the PESA video/routing system, Quintron DICES system, Crestron control system, BIAMP audio processor programming: DICES system configuration) Video (Qu Stream PERC 2000 and 3500 Pro programming. Windows 10 Office 365 Migration customers computers.

Leidos

Software Developer Reston, VA 04/17 – 01/17

Set up the network, burned data on CD’s.

Assisted in VTC call set up and programmed calls for meetings.

Setup customer profiles. Used Remedy Ticketing System.

NJVC, LLC.

Enterprise Service Center Technician Tier 1, Chantilly, VA 07/16 – 01/17

Used Remedy Ticketing System, validated incoming service and change requests, established call/ problem tickets within tracking tool for resolution and resource allocation.

Resolved, updated, and provided guidelines and status on tickets relating to production, products, hardware and software, Window OS, Office automation applications, and network management.

Performed configurations in MS Outlook and MS Office Suite, created exchange groups, added owners and ensured proper permissions.

Used Active Directory administration to reset passwords, unlock, disable, and enable accounts, perform Smart Card Holds, reset session on thin clients, and pin numbers for voicemail accounts via CISCO automated distribution system.

Jacobs Federal Network Systems

Network Installer/Technical Specialist, Reston, VA 01/15 – 02/16

Served as VTC Technician, pulled copper, fiber, walker box, switch panel, ran hardware to location, read floor plans for the computer, digital sender, smart boards, phone drops, set up floor boxes and digital switch boxes.

Installed and integrated software. Developed, reviewed, and executed installation instructions.

Worked with the development team, supported the verification team and assisted with the troubleshooting issues across multiple environments.

Toolset: HP Load Runner, Unified Functional Testing, Selenium, Test Complete, Confluence, Jira, Git, Jenkins, Ansible, Window 7, Windows 10, Microsoft Outlook

CWPS

Logistics Engineer Support, Chantilly, VA 09/14 – 09/15

Worked in the warehouse to inventory equipment, pull orders, and make delivery to the site. Placed inventory tags on all equipment.

CSC (contracted with FDIC)

Field Technician, Arlington, VA 04/14 – 09/14

Rebuilt customer’s computer and troubleshooted computer issues.

Setup customer profile and worked on Blackberrys and printers.

Transferred PKI Certificates from old computers to new.

Worked alongside network engineers assisting them with various task.

CWPS

Information Specialist, Washington D.C. 11/13 – 01/14

Configured laptops and reconfigured Blackberry. Transferred the customers PKI Certificates from their laptops and setup the new laptops.

Toolset: Microsoft Server Platforms, Network Communications including: TCP/IP, Routing, VLAN design, Subnetting, Virtualized Desktop and Server technologies, Classified network technology ( TACLANE), SQL Administration, Mobile Device Security Management, Trouble Ticketing Systems Maintenance, Active Directory and group Policy Maintenance.

Site Support Technician, Chantilly, VA 02/13 – 11/13

Remotely connected into customer PC to troubleshoot issues and logged ticket to fix issues.

Toolset: Microsoft Excel, HP Service Management, Outlook, Monitoring System, Window 8/7

Training: Privacy Awareness Training, Records Management, Information Security Awareness Training, PC Scanner Training on Equipment.

Sotera Defense Solutions

VTC Technician, McLean, VA 09/11 – 09/12

Rebuilt computer and switch box. Worked on printers, monitors, and set up new employee profiles. Added requests for personnel.

Toolset: Tandberg Monitoring System, Microsoft Outlook, Word, Excel, Lotus Notes, Windows 2000, Windows XP, tablets, and HP system.

VTC Technician, McLean, VA 04/10 – 09/11

Pulled copper, fiber, walker box, switch panel, ran hardware to location, read floor plans for the computer, digital sender, smart boards, phone drops, set up floor boxes and digital switch boxes.

Performed CPE work on computer, printers, copy machines. Recapped and rebuilt computer, hard drive, system board, high voltage unit, and changed DVD-drive.

Collaborated with other network installers, engineers, customer counterparts. Provided assistance to video engineers and on-site technical support during VTC calls.

Worked with VTC equipment and troubleshooted LAN-based and ISDN- based video equipment, access control and set up cameras/video teleconferencing.

Training/Awards

GSA Training

Antiterrorism Awareness Training

Award for Special Act or Service by the United States Department of Justice

DoD Information Assurance Awareness

INFOSEC Certification for System Administrators

Privacy Awareness

Records Management Training

It Security Awareness Training

Privacy Refresher 2013

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