Customer Service Administrative Assistant

DELLATRICI

A

WATKINS

@ **************@*******.***

~ 661409n94

* **********. ** *****

SKILLS

Presentation Design

Meeting Planning

lnforma1ion Securi1y

Travel Coord1nat1on

Calendar Managemen1

Filing

Minute Taking

Report Writing

Office Admin1s1ration

Documen1 Con1rol

Clerical Support

Data Entry

Invoice Processing

Dat abase Management

Expense Reporting

Scheduling

Spreadsheet Management

Appointmen1 Scheduling

Mail Handling

Research

Quality Assurance

Workflow Op1imization

Reception Oversigh1

Le11er Preparation

Projec1 Management

Internal Communications

Paperwork Draf1ing

Conflict Mediation

Projec1 Planning

Nego1ia1ion

S1ra1eg1c Planning

Schedule Managemen1

Documentation and

Recordkeepmg

Mail Distribution

Office Management

Microsof t Excel

Documentation and Reporting

Filing and Data Archiving

Account Management

Data Organization

Excel Spreadsheets

Wntmg Reports

Data Management

Data Retrieval Sys1ems

Customer Service

Purchase Orders Organization

Dedicated Team Player

Meeting Arrangements

Office Equipmen1 Maint enance

Patient Care Advocacy

Document Retneval

Multi-line Telephone Systems

Client Relations

Microsoft Outlook

Inventory Systems

Customer Rela11ons

Database Admmistra11on

EDUCATION

Antelope Valley College

Lancaster, CA

None: General s1ud1es

PROFESSIONAL SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fas1-paced environments. Offering keen attention to detail and s1rong decision- making skiLls 10 manage multiple, concurrent tasks. Self-mo1ivated work ethic 10 perform effec1ively m independen1 or learn environments. Dedicated administra1ive professional with successful experience in fast-paced office set1ings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience m customer service, sales and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in s1reamlining workflow to optimize personnel strengths.

WORK HISTORY

Power Of Blessings Ministry -Administrative Assistant Los Angeles, CA • 07/1999 - 09/2021

Answered multi~ine phone system, routing calls, delivering messages to staff and greeting visitors

Restocked supplies and placed purchase orders t o maintain adequat e stock levels.

Executed record filing system to improve documen t organization and management.

Scheduled office mee1ings and client appointments for staff teams. Received and sorted incoming mail and packages 10 record, dispatch, or distribute to correct recipient.

Created and maintained databases to 1rack and record customer data.

Developed and upda1ed spreadsheets and databases to track, analyze. and report on performance and sales data. Coord1n ated and scheduled meetings and conference calls 10 optimize scheduling of senior s1a1f.

Assisted development and implementation of new administrative procedures.

Sorted and d1s1ributed office mail and recorded incoming shipments for corpora1e records.

Processed customer orders accurately and within agreed timeframes 10 meet service standards_

Drafted correspondence and other documents for CEO and department heads in company's voice

Negotiated contracts with vendors and suppliers for office supplies, equipment and services

Managed department budgets and generated financial reports for management review

Managed filmg system, entered da1a and completed o1her clerical tasks

Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assisted coworkers and sta11 members with special tasks on daily basis

Managed paper and electronic filing systems by rou1mg various documents, l aking messages and managing incoming and outgoing mail

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Interacted wi1h vendors, contrac1ors and professional services personnel to receive orders, direct activities, and communicate instructions.

Worked from home during Covid

ADDITIONAL INFORMATION

I'm extremely motivated, I have recently become disabled, is the reason why I'm seeking a remote position But I am still a hard worker, and I'm still strong in all of my abilities.

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