Customer Service Representative
Resume:
Keyshundra Davis
Customer Service Representative
Montgomery, AL 36117
ad16p0@r.postjobfree.com
Dear Hiring Manager,
I am writing to apply for the Customer service position with you guys . I am a highly motivated individual with great customer service skills and experience, so I would be a valuable asset to your team. In my previous customer service roles, I have always gone above and beyond for customers. I have a natural ability to build relationships and solve problems, so I am confident that I can provide excellent service to your customers. My previous role as a Remote Representative has given me the organizational skills and experience necessary to excel in this role. Moreover, I managed to achieve achievement/task-while working at my previous job, which proves that I am capable of doing my responsibilities . By joining your team, I hope to develop my skills further and contribute to the success of the business. I see myself fitting in long-term, and I am eager to use my skills to help the company achieve its customer service goals.
Please find attached my resume and certificates for you to read. I am able to start work immediately. Thank you for your time and consideration. I look forward to hearing from you soon. Sincerely,
Keyshundra Davis
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Lead/Key Holder
Dollar General - Montgomery, AL
August 2021 to Present
• Performed official money count every day, night and shift
• Maintained all operations within the store and restaurant
• Handle all employees in the store .
Housekeeping
Hilton Garden Inn Hotel - Montgomery, AL
June 2021 to December 2022
• Cleaned and organized restrooms, hallways, bedrooms and kitchen
• Disinfected (area or item rooms bathrooms counters equipment)
• Removed waste daily
• Prepared linens
• Kept rooms stocked
• hotel housekeeper
Customer Service Representative
Continuum Global Solutions - Texas
November 2021 to September 2022
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Processed refunds, customer transactions and orders
• Assisted customers with a warm and professional attitude Assistant Manager
Burger King - Montgomery, AL
February 2017 to November 2021
• Managed a group of employees and team members
• Opened and closed the store and restaurant at the beginning and end of shifts
• Performed official money count every day, night and shift
• Upheld a high standard of customer service
• Pursued sales leads to advance restaurant and store growth
• Maintained all operations within the store and restaurant
• Promoted after months
• Handled all team member and employee scheduling
• Ordered and stocked restaurant merchandise
• Recruited, interviewed and hired individuals who brought dedication, passion and enthusiasm to the team
• Managed daily reports of transactions
Education
Diploma
Wetumpka Sr. High School. - Wetumpka, AL
August 2011 to May 2015
Skills
• CASH (2 years)
• CASH REGISTER (2 years)
• CUSTOMER SERVICE (4 years)
• MICROSOFT OFFICE (3 years)
• MS OFFICE (Less than 1 year)
• Management (2 years)
• Assistant Manager Experience
• Cleaning Experience
• Food Safety
• Management
• Team management
• Interviewing
• Retail management
• Assistant manager experience
• Store Management Experience
• Leadership
• Inventory control
• Bookkeeping
• Recruiting
• Payroll
• Negotiation
• Employee orientation
Certifications and Licenses
ServSafe
July 2018 to June 2025
Assessments
Work Motivation — Highly Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Early Childhood Development — Familiar
August 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Familiar
Work Style: Reliability — Completed
October 2020
Tendency to be dependable and come to work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
I am both qualified and skilled to run Cash register, cook, work Grill, Help with Kids, Customer Service, and, I am knowledgeable of most computer software applications, such as Microsoft Office
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