Customer Service Specialist

Tashnia Hinds

407-***-**** **************@*****.*** Kissimmee, FL 34741

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable, friendly and solution-oriented individual with over 6 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Hardworking individual accustomed to fast-paced environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices. SKILLS

Report generation

Report creation

Credit card payment processing

Store maintenance

Inbound and Outbound Calling

Stockroom procedures

Shipping and receiving understanding

High-energy attitude

Courteous demeanor

Customer relations

Clerical support

Product organization

Call Center Operations

EXPERIENCE

Customer Service Representative, Liveops, January 2021-December 2021 Orlando, FL

Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to resolve service and billing issues. Processed documentation and troubleshot discrepancies to build client rapport. Troubleshot shortages and overages to support quality control efforts. Answered incoming telephone calls to provide store, products, and services information. Made outbound calls to obtain account information. Explained benefits, features and recommendations to maximize client retention. Answered inbound calls, chats and emails to facilitate customer service. Answered customer questions and addressed concerns resulting in reduction in customer complaints.

Executed on-time and under-budget project management to resolve complex issues. Customer Service Associate, Premier response llc, February 2016-November 2020 North Bergen, NJ

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Addressed inquiries, resolved customer issues and managed customer relations. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Organized client contracts, records, reports and agendas to strengthen traceability. Executed on-time and under-budget project management to resolve complex issues. EDUCATION AND TRAINING

High School Diploma

Brick Township High School, Brick Town NJ June 2014

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