Customer Service Call Center

Zulima Buitrago

***** ********** **. *******, ** 77099

cell: 832-***-**** email: ******.********@*****.***

Career Objectives

Experienced leader with organizational and motivational skills that allow me to work with and communicate with anyone to get the job done. Seeking long-term position that will allow for continued professional growth within the company and to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

Core Strengths

Proficient in computer: MS Office / Outlook / Email

Communication Skills

Time Management Skills

Strong Organizational Skills

Detailed Oriented

Active Listening Skills

Bilingual in both Spanish and English

Self Motivation

Team Player

Customer Service Expert

Excellent Multi-Tasking Skills

Data Entry and Filing

Work History

Northstar Memorial Group

Customer Service Representative/ Office Administrative - Houston, TX. March 16, 2021 – May 31, 2022

Provided accurate and appropriate information to customers inquiries.

Process Customer Complaints

Time Management

Met Deadlines on Assignments

Maintain a high-volume workload within a fast paced environment.

Inbound / Outbound Calling

CIBT Aug. 26, 2013 to March 9, 2020

Customer Service Representative / Concierge Initiator – Houston, TX

Interact with Customers

Process Customer Complaints

Maintained relationships of both internal and external clients

Strong communication Skills

Maintain a high-volume workload within a fast paced environment.

Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity.

Carmen's Insurance Agency. Feb.4, 2013 - Aug. 9, 2013

Insurance Agent / Office Assistant - Houston, TX

Provided insurance policies to clients with the companies that offer the best rates and coverage

Reviewed and resolved internal and external emails and incoming mail from insurance companies

Followed up on insurance claims

Exceptional Customer Service

Administrative skills

AMCO Auto Insurance

Insurance Agent/ Office Assistance Administrator - Houston, TX Jan. 11, 2010 - Feb. 1, 2013

Maintained reports and records of insurance policies, maintained filing system of all records

Manages current client accounts and adapting needs

Provided packaged deals for homes, companies and autos.

Provided insurance policies to clients with the companies that offer the best rates and coverage

Administrative skills

Education Background

Blinn College / Bryan, Texas

2 years college

Major: Office Management Minor: Office Clerk

National Education Training School / Houston, Texas.

Major: Information System

Alief Hasting High School /Houston, Texas.

Skills:

Bilingual in English and Spanish

PowerPoint, Microsoft Word, Excel and Desktop Publisher and Outlook

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