ISABEL ROSE FLORES

**** ****** *****

Austin, Texas 78767

Phone-512-***-****

Objectives-To obtain a position in the mortgage lending or administrative assistant using my strong customer and strong mortgage loan closing background and customer service experience for communication skills and attention and expertise of this diversified field. I am bilingual.

PROFESSIONAL EXPERIENCE:

DHI Mortgage 08/2015 – 04/2019

Disclosure Specialist

-Reviewed closing fees from loan officers, to make sure they were correct. Also Reviewed Huds from title companies to make sure all final numbers were correct, and fix any mistakes on the file.

United Lending, LLC 06/19/2014-01/07/2015

Jr. Processor

Ordered the following requirements for the files to submit to the processor

Ordered flood certs

LDP/GSA

Case Numbers for FHA Loans

Ordered appraisals

Ordered Payoffs

Ordered Credit Reports

Also ordered Master polices and Condo Questionnaire

For condos

Requested HOI

Made sure all files were ready for the processor to submit to the Underwriter

Holiday Inn Express Hotel 04/2/201*-**-**-****

Front Desk Associate (Temporary Position)

Checked customers into their room Checked them out at check out time

Made reservations

Took Payments, made keys

Made sure rooms were ready for check in

Made sure customers were comfortable

Took care of any complaints

Answered phones

Made block party reservations

SENTE MORTGAGE 02/26/2013-08/30/2013

Loan Set Up Coordinator

•Received and set up the loan files for the processors.

•Ordered the Flood Cert., Core logic Report, MERS search, FHA connection (LSD and GSA), Verified employment and ordered pay offs when requested.

•Assisted the Fulfillment Department as needed. By verifying that the Note and Deed of Trust were signed correctly before sending package to the investors along with other documents needed by the investors.

•Assisted in Closing Department when needed. Received and approved HUD's

Black, Mann and Graham, Closing Attorneys 2/23/2012-02/19/2013

Mortgage Closer

Drew Documents for Citi Bank

Called Customer to set closing date

Reviewed HUD and approved HUD

Called Customer with final numbers to close

Send closing documents to title company made sure

Everything was correctly signed and gave funding number to Title Company.

AMERIPRO FUNDNG 08/01/2011 - 11/23/2011

Closing Coordinator

•Reviewed files before sending them to the Closers.

•Input information into the system, including legal description, fees, title company information.

•Verified that addresses matched, that survey was cleared of any encroachments possibly affecting the closing and that coverage on the hazard insurance was adequate.

•Verified whether or not the property in a flood area and if so, verified flood insurance.

•Reviewed title to make sure of any judgments or other title issues, as well as whether or not the property was located in a PUD.

•Helped review the HUD Statements for approval when they came over from the title companies.

SENTE MORTGAGE 10/09/2010 - 05/06/2011

Loan Set Up Coordinator

•Received and set up the loan files for the processors.

•Ordered the Flood Cert., Core logic Report, MERS search, FHA connection (LSD and GSA), • Verified employment and ordered pay offs when requested.

e Assisted the Fulfillment Department as needed. By verifying to that the Note and Deed of Trust were signed correctly before sending package to the investors along with other documents needed by the investors.

•Assisted in Closing Department when needed.

•Received and approved HUD's.

TX DEPARTMENT OF PUBLIC SAFTEY 03/08/2010 - 10/06/2010

' Entered data on all company files and maintained files. Sent out certificates for armed or unarmed security guards. Sorted mail and took to correct departments.

•Performed quality assurance checks on all company files for security businesses.

USAA 10/2009 - 11/2009

•Worked as a Contract Processor.

•Helped clear conditions on mortgage files.

•Dealt with customers, advising them of all conditions still needed to send the file to underwriting.

ALETHES, LLC 3/2006 - 10/2008 CLOSER/FUNDER

•Reviewed loan files and prepared documents insuring strict compliance with investor.

•Audited closed loan documents for accuracy and acceptability to investors.

•Balanced loan files and authorized disbursements of lender's proceeds

•Retrieved and reviewed collateral package insuring acceptability by investor.

•Duties for shipping required analytical and detailed review. Investor required a very clean and complete file for purchasing. Any documents missing had to be researched and sent to them for review. Tracked missing and incomplete collateral packages for submission to investor in a timely manner

•Made sure that the package had all documents signed correctly and addresses matched all documents.

•Also worked on getting FHA loans insured.

•Coordinate with investors on items that could be waived.

•Helped Spanish speaking customers with questions about their loan

MIDDLEBERG RIDDLE & GIANNA 10/2002 - 08/2005

CLOSER [FUNDER

•Reviewed loan files and prepared documents insuring strict compliance with the investors' requirements.

•Balanced loans files and authorized disbursement of lenders' proceeds.

•Prepared closed loans files for shipping to lenders.

•Provided support to management, branches, title companies and other related departments.

•Provided extensive customer service regarding questions about consumers' loans and documents.

NATIONAL CITY MORTGAGE 10/1999 - 08/2002

CLOSER

•Prepared closing documents for title companies.

•Worked closely with the Processor in identiöring all mortgage documents for a specific file.

•Reviewed and approved HUD'S.

•Checked signed documents for accurate signatures, made sure closing package was correct and authorized title companies to disburse money.

•Deal with customers' questions about their files and fees that they had to pay. Assisted Spanish speaking customers the majority of the time.

GN MORTGAGE

Shipper/Closer

•Duties for shipping required analytical and detailed review. Investor required a very clean and complete file for purchasing, so any documents missing had to be researched and sent to them for review.

•Duties for Closer were the same as the above for MRG and National City. Handled extensive bilingual customer service duties.

TEMPLE INLAND, AUSTIN, TEXAS 07/1985- 01/1991

PAYOFF CLERK/CUSTOMER SERVICE REPRESENATIVE

•Received funds for paying off loans and then prepared the release of liens to mail to the

customers.

•Assisted with payoff questions and on how much interest was paid for the year.

•Dealt with many customers concerning their payments and shortages on their escrows.

•Posted the payoff on loans and requested releases of liens.

SKILLS:

•Bilingual English/Spanish

•Office communications skills, computer and 10 key calculator skills.

•Ability to operate scanner, fax machine, copy machine, multi-line phone system. Setting up, maintaining and archiving files.

Contact this candidate