SUMMARY

SKILLS

EXPERIENCE

MINDY

MAGEE

ad16k2@r.postjobfree.com

928-***-****

Fort Mohave, AZ 86426

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

• Coverage Assessments

• Compliance Management

• Documentation Review

• Customer Service

• Teamwork and Collaboration

• Records Management

• Adaptive Team Player

• Data Transcription

• Claim Amount Calculations

• Program Planning

• Case Management

• Work Assignments

• Employee Coaching

• Regulatory Requirements

• Eligibility Determinations

• Employer Matching

• Talent Acquisition

• Account Management

• Customer Retention

• Complaint Resolution

• Conflict Mediation

• Problem Resolution

• Call Management

• Account Updating

• Product Knowledge

• Inbound and Outbound Calling

• Data Entry

• Consultative Sales

• Multi-Task Management

• Active Listening

• Tactful and Diplomatic

• Technical Support

• Researching

• Call Center Operations

• Administrative Support

• Conflict Resolution

• Documentation

• Prioritization

• Critical Thinking

• Research

CLAIMS SPECIALIST 04/2009 to Current

Social Security Administration

Researched medical records to evaluate claim validity and verify the existence of pre-existing conditions.

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Investigated complex or high-value claims to identify discrepancies and fraud indicators.

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Collaborated with other departments within the organization to resolve issues related to claims processing.

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• Performed quality assurance reviews on new hires' work product. Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.

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Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.

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• Documented specific claims by completing and recording forms, reports and logs. Processed initial claims and applications for various benefits including retirement, Medicare, Disability, and SSI.

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Verified continuing eligibility for various programs including income and resource evaluations for SSI.

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EMPLOYMENT SPECIALIST 04/2007 to 03/2009

San Bernardino County

• Developed and implemented career development workshops for job seekers. Facilitated the delivery of employment services to clients in accordance with program guidelines.

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EDUCATION AND

TRAINING

OLDER EXPERIENCE

Provided comprehensive case management services to ensure successful job placement outcomes.

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Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.

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Created and maintained accurate records of client progress towards goals in a timely manner.

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Assisted clients with developing an appropriate career plan that incorporated their skills and interests.

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Researched local training opportunities and educational resources available to assist clients in achieving their desired objectives.

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Worked with welfare to work program recipients weekly to verify compliance and participation for program eligibility.

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F16 AWARDS PROGRAM MANAGER

Hill Air Force Base

• Facilitated introductions of speakers and guests at events.

• Greeted attendees, answered questions, and provided directions as needed.

• Managed event timelines to ensure all necessary activities were completed on time. Maintained an organized master schedule of all events taking place over the course of the day.

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• Ensured that all presentation materials were available when needed.

• Communicated upcoming awards criteria with managers. Monitored and reviewed award submissions to verify eligibility, accuracy, and file completeness before finalizing award submissions.

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Handled the government travel card accounting and reviewing for accurate authorized purchases and timely payments and reimbursements.

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National University

Master's Degree

Management, 10/2011

Western Governor's University

Bachelor's Degree

Business Management, 08/2008

• Mortgage Collections, 99-01.

• Homes America Sales 97-99

• Paul law, collections 01-03

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