Jennifer Montero

Medical Administrative Assistant

Phone Number 917-***-****

Email ad16jn@r.postjobfree.com

Address New York City, NY 10037

EXPERIENCE

Insurance Agent

Centene Corporation, Remote, NY Nov 2022 - Jun 2023 Payroll Services

NYC Health & Hospital, the Bronx, NY Feb 2022 - Sep 2022 Radiology Receptionist

New York Medical Imaging, New York, NY Aug 2019 - Jan 2021 EDUCATION

Certification In Diagnosis Medical Sonography Candidate Eastern International, Newark, NJ Expected graduation Apr 2024 SKILLS

Efficient and dependable professional with background in healthcare settings. Skilled in providing exceptional interpersonal skills while navigating a fast-paced office environment. Excellent written and verbal (bilingual) communication skills, with a commitment to accuracy and attention to detail.

• Customized insurance programs to suit individual customer needs.

• Accurately processed payments from customers for policy premiums and other fees associated with the policy.

• Set appointments with prospective clients to present suitable insurance packages.

• Developed strong customer service skills, including problem resolution and conflict management. Demonstrated excellent communication skills describing insurance policies, to ensure members were fully informed of their

• coverage plans.

• Prepared reports such as hours worked, taxes withheld, exemptions, insurance coverage, saving deductions and earnings.

• Monitored employee vacation and sick leave balances.

• Maintained internal staff records, including new hires, terminations and changes in status according to payroll policies.

• Served as primary contact for all external vendors related to the Payroll Department processes.

• Resolved discrepancies between time sheets and wages paid with employees and supervisors.

• Handled multi-line phone system and promptly transferred calls.

• Processed payments received from customers via cash or credit card transactions.

• Provided assistance with mail distribution, package delivery and pickup services.

• Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.

• Opened and closed main office in alignment with established security procedures.

• EMR Systems • HIPAA Guidelines

• Patient Referral • Petty Cash Management

• CPT Coding • Scheduling Tests and Procedures

• Prescription Refills

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