ARACELI MACHUCA

***** ****** ****** ********, ** 90603

323-***-****

Email: ad16jm@r.postjobfree.com

Objective

Seeking a position as a Customer Service Representative in a fast-paced company where my extensive experience, strong organizational skills will be further developed and utilized. Skills

• Excellent Verbal and Communications skills.

• Extremely productive in a high volume, high stress environment.

• Over eight years of experience providing customer support in busy call center environments.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

• Bilingual: Spanish

• Type 50 wpm and 10-key

• Basic Knowledge of Microsoft Word, Excel.

Experience

April 2012- Current

Republic Waste Services, Gardena, CA- Dispatch Coordinator

• Data entry of routes from prior day into Database for driver reporting. Waste tonnages, mileage, breakdowns, hours worked per driver.

• Dispatching extra services for the day & scheduling for the following day.

• Maintained Excel spreadsheet with all waste tonnages for corporate tonnage reporting from transfer stations.

• Scheduling routes for 5 drivers daily. Deliveries/removals/exchanges of commercial & residential containers for the following day.

• Permanent and temporary scheduling for new customers.

• Print routes and placed in drivers’ boxes for the following day. January 2007 - September 2009

CR&R INC, Santa Fe Springs, CA- Dispatcher/Customer Service

• Received incoming calls.

• Data entry of commercial and residential routes.

• Processed and compared mileage, and breakdown reports by billing & processing paperwork from prior days.

• Payments over the phone.

2

December 2003 - January 2007

Allied Waste, Gardena, CA- Dispatch Coordinator

• Inbound calls and emails from Customer Service Representatives to coordinate same day pick up needed to be dispatched to drivers.

• Check the database and schedule pick up for drivers.

• Data entry of all lines of businesses for corporate reports. June 1995 - December 2003

Nashua Corp, Vernon, CA- Administrative Assistant

• Accounts Payables and receivables.

• Processed Payroll for the office employees as well as booking and preparing scheduled events for all employee’s birthdays, picnics and Holiday parties. May 1992 - April 1995

COUNTY OF LA, Long Beach, CA- Appointment Clerk, LBCHC

• Switchboard operator.

• Redirecting all calls to proper locations.

• Schedule new & return appointments for the entire facility.

• Scheduled and printed Doctors schedules for the week.

• Call and Mailed Patients for any missed appointments. Education

Bell High School, Bell, CA

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