Hospitality and customer service

Venus Jackson

***** ****** ******** ****, *** K, Columbia Md, 21044

540-***-****

ad16jl@r.postjobfree.com

Summary

Currently I am working as an ardent Mixologist and Waitron with twenty-two years of experience, working in full service restaurants (FSRs) i.e., Casual, Fine and Family style dining. Working mainly front-of -house, I also have back-of-house experience. I have exemplary organizational and multitasking skills in a fast-paced setting. As a service Professional abilities for leadership, teamwork and interpersonal skills are habitually accomplished. I am exceptionally reliable, thoughtful, and considerate to business goals to provide excellent customer care. Education

Associate Degree Certificate (AS)- Public Health (2019), Associate Degree Certificate

(AA)- Arts & General Studies (2018) @ Howard Community College, Columbia, Md. Experience

Administrative/Office Assistant

A varied set of tasks and responsibilities associated with clerical duties that include but are not limited to:

-Setting appointments/ reservations

-Maintaining multiple calendars

-Answering phone calls for customer/client inquiries

--Properly Storing sensitive customer/client information

-Processing customer/client payments

Customer Service-Restaurant Hospitality

Multiple responsibilities that include:

-Having a genuine courteous, pleasant and good natured behavior towards guest using communication that relayed that I understood the average concerns

- Providing a persona compatible with established image of restaurant

-Standing or walking for long periods of time while on duty

-Accurately work with and account for large sums of money

-Implementing state and company policies by checking identification to ensure that age requirement for alcohol drinking are met, in addition also accurately record and account for all items served to guest and employees

-Prepare beverages according to prescribed recipes including alcohol content Employment

Buffalo Wild Wings

14724 Baltimore Ave, Laurel,MD 20707, 6/2018-9/2018 6191 Columbia Crossing Circle, Columbia, MD 21045, 9/2018-present Famous Dave’s

6201 Columbia Crossing Cir, Columbia, MD 21045, 02/2020-07/2021 Harris Teeter

8184 Westside Blvd, Fulton, MD 20759, 01/2018- 07/2020 Green Turtle Sports Bar & Grill

8872 McGaw Rd Ste C, Columbia MD, 21045, 06/2016-12/2017 Rams Head Tavern (permanently closed)

8600 Foundry St, Savage MD, 20763, 04/2015-02/2016 Olive Garden

6 Restaurant Park Drive, Owing Mills, MD, 21117 06/2013-transfer 14650 Baltimore ave, Laurel,MD, 20707, 06/2013-09/2015 Professional Bartenders & Servers, Options Caterers, Inc 15843 Redland Rd, Rockville, MD, 20855, 10/2013-01/2015 Jay’s Restaurant & Lounge (permanently closed)

2030 Plank Rd, Fredericksburg, Va, 22401, 08/2013- 07/2014

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