Thomas Onofrietti

** ***** ****

West Islip, New York 11795

631-***-****

ad16je@r.postjobfree.com

Experience:

Northwell/Allscripts 1/2017 – 11/2023

Desktop Support Analyst

Worked in an Administrative and Clinical environment

Created and updated Print Queues on the print server

Reset iPads to factory settings

Reserved IPs using DHCP

Activated network ports for devices

Upgrading memory on desktops and laptops

Re-imaged computers and installed software

Troubleshooting computers,(Including WOWs)printers and network issues

Moved computers to different OU’s in AD

Supported many projects as in Software upgrades

Handled departmental moves

Did rounding’s checking on computers and printers

Used CA and Service Now ticketing system

TekSystems/Veeco Instruments 8/2016 – 1/2017

Desktop Support Analyst

Creating AD/Email accounts and adding to the correct OU and to the correct mailbox location

Imaging Computers and adding to the correct OU

Resetting passwords for AD accounts and SAP accounts

Creating Distribution lists

Using remote software such as Dameware and GoToAssist

Creating/removing accounts for GoToMeeting

Installing and configuring WebEx software

Adding/Removing accounts and configuring Mozy backup software

Creating SharePoint sites and adding users

Troubleshooting Windows, Email and all software and hardware issues

Installing and troubleshooting printers

Troubleshooting Network and VPN problems

Handling Terminations and deleting accounts

NBTY/Lloyd Staffing 6/2011 – 6/2016

Helpdesk Analyst

Creating tickets in the ticketing system Service Now

Working with users via telephone calls and helpdesk mailbox

Using remote software such as VNC, Dameware and RDP

Submitted implementers from the AS400 development box

Administrator rights for troubleshooting issues on the AS400 production boxes from the command line for POS and corporate users

Troubleshooting POS register issues which includes registers, bar code scanners, receipt printers and AS400 server

Troubleshooting network issues for POS and corporate users

Resetting passwords and re-enabling accounts via Oracle OIM (Windows AD) and AS400 systems

Creating and adding users to distribution groups via EMC (Exchange Management Console)

Wireless troubleshooting for corporate users and adding corporate connection to users’ laptops

Creating wireless accounts for associate and consultant users

Troubleshooting printer issues for POS and corporate users (Windows and AS400) and installing printers (Windows) for users

Worked on Outlook issues for corporate users

Fixed Lotus Notes issues for corporate and POS users

Troubleshooting VPN issues

Wrote documentation for AS400 and MAC

Honeywell/Kensington Computer Co 4/2005 – 7/2009

Desktop Support Analyst

Installed, configured, and did troubleshooting on software such as Novell, Microsoft Office, Entourage, Agile, Mentor, Image Master, IM Browser, MathCAD, Forecast, Showcase, Clarify, Citrix, Compass and PCOM

Diagnosed and repaired all hardware issues on desktops and laptops. Worked with Blackberries and had access to the BES.

Deployed and did troubleshooting on McAfee anti-virus and Safeboot encryption

Created, updated and uploaded Symantec Ghost images to the server. In addition, “Multicast” images to the client computers

Rectified local and network printer issues as well and configuring all printers such as Dell, HP and Xerox

Corrected VPN issues as well as configuring VPN Software

Helped with moving users from a Novell network environment to a Windows network environment

Teamed with two other technicians, and helped move and set up over 400 users from six buildings in Syosset to one building in Melville

Investigated and resolved networking issues

Configured Microsoft exchange and Entourage email

Setup and troubleshot local and network printers

Coordinated the moving of users to offices/cubicles

Upgraded computer hardware and software for all users

Summary:

An IT Professional with over twenty years of experience specializing in working with all levels of clients’ abilities from beginner to advanced, from new employees to executives and engineers. I have worked hard to build up a good rapport with each user to learn their computer needs and make sure the user knows I am there for them. Knowing the users’ needs allows me to work more efficiently and reduce computer downtime, resulting in a better experience for the end user and higher productivity for the company.

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