Cheryl S. Russell

***** * ******* **, *** ***

Yukon, Oklahoma 73099

E-Mail: ad16iw@r.postjobfree.com

405-***-****

OBJECTIVE

Seeking a position where I can utilize my experience and knowledge as a Customer Service Representative and dedicated employee working as a team member to achieve company growth.

SUMMARY OF QUALIFICATIONS

• Extensive years of experience in the customer service industry.

• Excellent reputation with customers as a competent, knowledgeable and helpful professional.

• Positive attitude with both customers and fellow employees, enjoy being part of a team.

• Resilient to change

• Reliable and productive

RELEVANT EXPERIENCE & SKILLS

• Scheduling, registration, verification, pre-certification and financial clearance including pre-visit collection

• Security and confidentiality maintenance

• Handling of cash and credit card transactions. Balancing cash drawer at end of shift.

• Review records for accuracy, completeness and compliance with regulations

• Knowledge and ability in providing excellent customer service

• Active Listener with Problem solving skills and abilities

• Excellent reading comprehension

• Ability to calculate costs of goods and services

• Work well independently or with others

• Multiline telephone experience to include screening, forwarding and scheduling

EMPLOYMENT HISTORY

MERCY HOSPITAL, Oklahoma City, OK June 2022 - Present

HERTZ CORPORATION, Oklahoma City, OK Mar. 2017 - April 2020

AMERICAN CLEANERS, Edmond, OK Feb. 2015 - Mar. 2017

SLEEP INN & SUITES, Elk City, OK Oct. 2014 - Feb. 2015

LOVES TRAVEL STOPS, Elk City, OK Oct. 2012 - Oct. 2014

E.P.B. SERVICES, Oklahoma City, OK June 2011 - Oct. 2012

FLYING J TRAVEL CENTER, Oklahoma City, OK Aug 2009 - June 2011

AT&T WIRELESS, Oklahoma City, OK July 2002 - Aug. 2009

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