Erin Doyle

*** ******* ****, ***. **

Bayonne, NJ 07002

201-***-****

ad16id@r.postjobfree.com

Skills

An energetic individual bringing years of experience in sales and customer service. Skilled at building strong connections with customers to promote services and operations. Excellent communication combined with analytical and attentive nature. Experience

December 2021 - PRESENT

Kuehne + Nagel, Jersey City, NJ - Sea Logistics Customer Care Specialist - Export

● Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.

● Managed a large volume of daily calls while maintaining a high customer satisfaction rate.

● Received and resolved or escalated customer issues and inquiries.

● Maintained internal operational and financial control in line with company standards and profitability.

August 2020 - December 2021

Concordia International Freight Forwarding, Elizabeth, NJ - Inside Sales Representative

● Providing customers with AWBs, quotes, airline schedules, and movement of their shipments with excellent pre-sales and post-sales support.

● Using expertise and effective communication to transform small accounts into strong, trusting relationships with repeat business.

● Foster and maintain relationships with over 200 shippers around NJ and follow up daily to manage their accounts.

July 2013 - January 2019

Fantasia Accessories, New York, NY - Sales Assistant

● Communicated professionally with buyers to sell company merchandise.

● Precisely finalize data entry to place sales orders with vendors.

● Implemented teamwork exercises with co-workers to ensure a professional and efficient workplace while creating a positive atmosphere.

Education

September 2015 - June 2020

Rutgers University, New Brunswick, NJ - B.A. Journalism & Media Studies

Contact this candidate