Bharti Toshakhani Sapru

Business Support / Operations Analyst

Determined, result-oriented and highly experienced Business Support / Operations Analyst with over 15 years of extensive and diversified experience in the Corporate Banking and IT Sector coupled with Compliance Checks/ technical understanding/ customer care/ sales experience in some of the largest banks in UAE and various other organizations from both UAE and India. Flexible and versatile, thrives on rapidly changing situations & deadline-driven environments and always remains open to new challenges. Demonstrated ability to effectively communicate with clients to understand specific needs, utilizing a consultative approach to successfully handle transactions, with a strong reputation for integrity and broad-based background in management, and training. Driven by a desire to obtain a position that will permit me to apply my skills, background and ability to work well with others. ad16ia@r.postjobfree.com +971-**-***-**** Dubai, United Arab Emirates 05 June, 1977 SKILLS

Project Management Sales Support Client Relations Compliance Management Corporate Banking Operations Management Trade Finance Transaction Processing Conflict Management Block Chain Analysis Quality Control Empathetic Self-motivated Keen Observation Multitasking End to End Task Completion Vendor Management Risk Management Strategic Planning Workflow Management Team Leadership WORK EXPERIENCE

Credit Operations Specialist

First Abu Dhabi Bank (FAB)

09/2022 - Present Abu Dhabi, UAE

Tasks

- Part of Project pertaining to IBOR Transition for Private Banking Clients.

- Verifying and processing IPO related transactions. Trade Finance Specialist

Euro Exim Bank

01/2022 - Present Freelancer

- Converting and processing of sales leads into business. Processing Specialist – Business Support

Emirates NBD Bank PJSC

10/2007 - 10/2020 Dubai, UAE

Achievements/Tasks

Responsible for managing a number of operations related roles included but not limited to Document review, Loan Disbursement, covenant monitoring, Payment checking, Syndication/Bilateral Loan, Unfunded Risk Participation, Secondary Market Sell Downs, Trade Finance, KYC/CDD, Onboarding process for NBFI/Sovereigns/Banks, Online Watch list (OWC) Screening for entities, individuals or vessels, Credit Facilities (Funded/Unfunded), Limit Management including loading, updating, extension and reallocation Rebate vouchers preparation and checking, signature verification & cheque clearing, year-end Balance Confirmation reports, Corporates/Cross Border Exposures monitoring and timely action on exceptions. Liaised with the technical resource team to assist them in delivery of the technical specification and assisted them with Business requirements. Conducted UAT testing for any new or upgraded application. Acted as a Functional Consultant for Core Banking Implementation. Managed Service projects and Core Banking System related projects for Integration with ENBD.

Completed Successful integration of Limit Management System, Automation of Exim bill for trade-related products. Part of execution for successful mergers and integration of BNP Paribas Egypt and Denizbank turkey under ENBD Group. Implemented and managed department communication, prepared and executed PFD’s, managed timely vendor payments for subscriptions and day-to-day operations for the head office. Responsible for coordinating the project management functions and deliverables for all relevant CRM projects, effectively allocating resources, facilitating productive meetings.

Worked within a team environment to ensure quality control quotas were met and contracts were completed upon strict deadlines. Page 1 of 2

Sales Supervisor

Jumbo Electronics

01/2006 - 03/2007 Dubai, UAE

Division – SONY Professional Broadcast Equipment

Achievements/Tasks

Worked with the Project Sponsor and effectively defined the project requirements in terms of budget, manpower, expertise, equipment required, etc. while capturing the customer’s requirements. Developed and maintained long-lasting client relationships and identified customer needs while recommending appropriate solutions to drive both individual and team sales, margin, accessories, and overall performance. Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business. Provided Sales Support and handled vendor/Project Management tasks. Sales and Customer Care Executive

Samsung India

10/2003 - 12/2004 New Delhi, India

Achievements/Tasks

Responsible for day-to-day Customer Contact and internal liaison and ensuring that the Company's equal opportunities and customer care policies are reflected throughout all aspects of service delivery. Responsible for dealing with relevant customer complaints, queries, and requests for information from the start to the end of the process.

Recognized by management for in-depth customer interactions, peer leadership, account management initiatives, analytical skills, and strategic planning.

Resolved inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Interfaced with customers on a professional level at all times, handling concerns and providing education on all services and regulatory compliance issues.

Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

EDUCATION

Bachelor of Electrical Engineering

Pune University

1996 - 2000 India

CERTIFICATES

JAIIB Attended IFRS9 (Impact on wholesale Banking Business) Indian Institute of Banking and Finance

Block Chain Certification Completed ENBD Anti Money Laundering courses Certified Associate Program - CAP American Society for Training & Development (ASTD) ACHIEVEMENTS

Received 2 GEM Awards for Operational Excellence Received Customer appreciations while working with BPO and Samsung Electronics in India

IT SKILLS

MS Office Suite (Excel, Word, PowerPoint) MS-DOS, Windows 95, 98, NT & XP LANGUAGES

English Hindi

Kashmiri

REFERENCES

Available upon request.

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