Account Manager Data Entry
Resume:
TAMYRAH S. BURNS
Dallas, Tx. ***** *****.*******@*****.***
WORK EXPERIENCE
-Temp. Account Manager Robert Half Dallas, Tx.
October 2022-March 2023
o Create tickets in SAP to manage service requests.
o Monitored dispatch board and adjusted call priorities regularly based on caller needs.
o Kept detailed and updated records of calls in physical and electronic databases.
o Answered customer requests with information about product availability, shipping information and status
updates.
o Identified locations and needs of callers to accurately send assistance.
-Contract Transport Driver Network Services Dallas, Tx.
May 2022-September 2022
o Interacted with customers which helped to build positive relationships.
o Logged key information regarding each trip, including mileage, fuel and hours on road.
o Delivered personal cars and rentals to customers, taking care to meet timely deadlines.
o Maintained safe driving habits to protect property and general public on roadways.
o Obtained and maintained proper delivery authorization and pickup documentation.
-Remote Chat Support Agent Etech Global Service
March 2020 -September 2021
o Answered questions from customers that came in through the company's online chat feature.
o Walked customers through online demonstrations to support better understanding of product features.
o Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
o Set up and activate customer accounts.
o Generated quotes, processed payments and documented customer communications.
o Built and maintained knowledge of evolving product and service offerings to promote additional sales to
existing customers.
SKILLS
o Computer Literacy o Microsoft OS
o Data Entry and Data
Maintenance. oSAP
o CRM Software. o Work In Time Constraints
o Sysco Software
EDUCATION
-Some College (No Degree)
Business Cedar Valley College Lancaster, Tx.
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