Paul Yotka

Service Director

Weyers Cave, VA ****6

ad16he@r.postjobfree.com

540-***-****

Supervise all daily operations. Define and implement long and short term objectives.

Set and administer fixed operations management policies, initiate cost control procedures.

Recruit, hire and train staff, including management and technical personnel.

Evaluate overall/individual performance; devise and implement management and technical training

processes.

Establish departmental goals with management team based on exceeding customer expectations and

profitability.

Provide an environment of mutual trust and respect, and demand highest ethical standards.

Perform annual budget preparation, including capital requirements; implement weekly forecasting

reports.

Willing to relocate: Anywhere

Work Experience

Parts Director

Criswell Automotive

2022 to 2024

Parts Director for Ford, CDJR

Parts and Service Director

Winchester Mitsubishi

2021 to 2022

Service and Parts Director for Mitsubishi

A1 Auto Service center

Service Director

Berglund Automotive Group

2019 to 2021

Service Manager for Chrysler, Dodge, Jeep, Ram and Fiat

Process Consultant

DEALER-FX - Las Vegas, NV

October 2018 to October 2019

Automotive Service Consultant for wiAdvisor

Trained Advisors, Technicians and Parts personal on 7 key processes for the Fixed operations depts.

Service Director

Crossroads Chrysler Jeep Dodge Ram - Prince George, VA

2015 to 2018

Service Manager for Chrysler, Dodge, Jeep, Ram

Parts and Service Director for Chevrolet, Cadillac, Chrysler, Dodge

ELLIOTT CHEVROLET - Staunton, VA

2014 to 2015

The automotive dealership Fixed Operations Director oversees not only the service department, but

also the parts department and body shop. Fixed operations directors are responsible for the reputation,

efficiency and profitability of these departments. The term “fixed” means these departments are

independent of vehicle sales.

As with all positions within dealerships, fixed operations directors are expected to uphold the highest

ethical standards.

Job Duties

The duties of the fixed operations director include:

Preparing an annual operating budget, goals and objectives for each department and monitoring the

departments’ performance.

Directing the hiring and training of managers for the service, parts and body departments.

Working with department managers to improve profitability and efficiency.

Creating and maintaining a positive relationship with customers, ensuring that department staff is

helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.

Working directly with customers and warranty clerks to administer warranty claims, as well as

understanding and applying warranty guidelines.

Creating dealership service and pricing policies for approval by the general manager.

Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.

Parts and Service Director for Toyota and KIA

STEVEN TOYOTA, KIA - Harrisonburg, VA

2007 to 2014

Service Manager for Land Rover, Jaguar and Porsche

HAMMERSLEY MOTORS - Roanoke, VA

2006 to 2007

Parts and Service Director for Toyota and KIA

MARTINSVILLE TOYOTA, KIA - Martinsville, VA

2004 to 2006

Service Manager for Toyota, Chevrolet, Ford, Dodge and Subaru

SHELOR MOTOR MILE

2002 to 2004

Fixed Operations Manager for Toyota, Mitsubishi, Suzuki and KIA

OAK RIDGE TOYOTA - Lynchburg, VA

1987 to 2002

Master Technician

LAKEWOOD TOYOTA - Lakewood, NJ

1978 to 1987

Education

Service and Parts Management

NADA Academy Training - Tysons Corner, VA

Skills

REGULATORY COMPLIANCE (10+ years), CUSTOMER SERVICE (10+ years), MARKETING (10+ years),

RECEPTIONIST (10+ years), RETAIL SALES (10+ years), Compliance

Certifications and Licenses

Virginia State inspection

June 1987 to June 2020

Additional Information

• Results oriented professional with extensive experience in automotive fixed operations management.

• Expertise in managing all parts and service operations; implement policies and procedures and

monitor compliance.

• Adept at managing effective technical personnel insuring attainment of profit center objectives.

• Proven leader, skilled at dealing with management to facilitate making substantial contribution to the

bottom line.

• Acknowledged by staff and clientele for integrity and solid work ethics.

• Aggressive decision maker with solid customer relations skills.

AREAS OF STRENGTH

Customer Service Profitability Marketing Staff Development Regulatory Compliance Systems

Implementation

Contact this candidate