Service Director Manager
Resume:
Paul Yotka
Service Director
Weyers Cave, VA ****6
*********@*****.***
Supervise all daily operations. Define and implement long and short term objectives.
Set and administer fixed operations management policies, initiate cost control procedures.
Recruit, hire and train staff, including management and technical personnel.
Evaluate overall/individual performance; devise and implement management and technical training
processes.
Establish departmental goals with management team based on exceeding customer expectations and
profitability.
Provide an environment of mutual trust and respect, and demand highest ethical standards.
Perform annual budget preparation, including capital requirements; implement weekly forecasting
reports.
Willing to relocate: Anywhere
Work Experience
Parts Director
Criswell Automotive
2022 to 2024
Parts Director for Ford, CDJR
Parts and Service Director
Winchester Mitsubishi
2021 to 2022
Service and Parts Director for Mitsubishi
A1 Auto Service center
Service Director
Berglund Automotive Group
2019 to 2021
Service Manager for Chrysler, Dodge, Jeep, Ram and Fiat
Process Consultant
DEALER-FX - Las Vegas, NV
October 2018 to October 2019
Automotive Service Consultant for wiAdvisor
Trained Advisors, Technicians and Parts personal on 7 key processes for the Fixed operations depts.
Service Director
Crossroads Chrysler Jeep Dodge Ram - Prince George, VA
2015 to 2018
Service Manager for Chrysler, Dodge, Jeep, Ram
Parts and Service Director for Chevrolet, Cadillac, Chrysler, Dodge
ELLIOTT CHEVROLET - Staunton, VA
2014 to 2015
The automotive dealership Fixed Operations Director oversees not only the service department, but
also the parts department and body shop. Fixed operations directors are responsible for the reputation,
efficiency and profitability of these departments. The term “fixed” means these departments are
independent of vehicle sales.
As with all positions within dealerships, fixed operations directors are expected to uphold the highest
ethical standards.
Job Duties
The duties of the fixed operations director include:
Preparing an annual operating budget, goals and objectives for each department and monitoring the
departments’ performance.
Directing the hiring and training of managers for the service, parts and body departments.
Working with department managers to improve profitability and efficiency.
Creating and maintaining a positive relationship with customers, ensuring that department staff is
helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
Working directly with customers and warranty clerks to administer warranty claims, as well as
understanding and applying warranty guidelines.
Creating dealership service and pricing policies for approval by the general manager.
Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
Parts and Service Director for Toyota and KIA
STEVEN TOYOTA, KIA - Harrisonburg, VA
2007 to 2014
Service Manager for Land Rover, Jaguar and Porsche
HAMMERSLEY MOTORS - Roanoke, VA
2006 to 2007
Parts and Service Director for Toyota and KIA
MARTINSVILLE TOYOTA, KIA - Martinsville, VA
2004 to 2006
Service Manager for Toyota, Chevrolet, Ford, Dodge and Subaru
SHELOR MOTOR MILE
2002 to 2004
Fixed Operations Manager for Toyota, Mitsubishi, Suzuki and KIA
OAK RIDGE TOYOTA - Lynchburg, VA
1987 to 2002
Master Technician
LAKEWOOD TOYOTA - Lakewood, NJ
1978 to 1987
Education
Service and Parts Management
NADA Academy Training - Tysons Corner, VA
Skills
REGULATORY COMPLIANCE (10+ years), CUSTOMER SERVICE (10+ years), MARKETING (10+ years),
RECEPTIONIST (10+ years), RETAIL SALES (10+ years), Compliance
Certifications and Licenses
Virginia State inspection
June 1987 to June 2020
Additional Information
• Results oriented professional with extensive experience in automotive fixed operations management.
• Expertise in managing all parts and service operations; implement policies and procedures and
monitor compliance.
• Adept at managing effective technical personnel insuring attainment of profit center objectives.
• Proven leader, skilled at dealing with management to facilitate making substantial contribution to the
bottom line.
• Acknowledged by staff and clientele for integrity and solid work ethics.
• Aggressive decision maker with solid customer relations skills.
AREAS OF STRENGTH
Customer Service Profitability Marketing Staff Development Regulatory Compliance Systems
Implementation
Contact this candidate