Loan Officer Client Service

RICHARD CARUSO

***** ********* **. **********, ** 48714

313-***-**** / ***********@******.***

Well-qualified manager with a strong history of sales, client service, training, marketing, competitiveness, and drive. A positive, goal oriented, and reliable asset for any position, with a proven track record of meeting and exceeding set revenue targets as well as aggressive timelines.

• Management in both Union and non-Union environments

• Sales, client service, marketing

• Team building, employee development, critical thinking

• Leadership, multi-tasking, strong organizational skills, dependability PROFESSIONAL EXPERIENCE

Mortgage 1, Inc., Monroe, MI 04/2023 – Present

Mortgage Loan Officer

● Asked to rejoin the company 3 times over the course of the time with Supreme Lending. Twice by the President of the company

Supreme Lending, Trenton, MI 07/2022 – 03/2023

Mortgage Loan Officer

● +1.2 million closed transactions (Jan 1-present)

● Pursued by company for hire for over a year

Mortgage 1, Inc., Monroe, MI 02/2020 – 07/2022

Mortgage Loan Officer

● Promoted to President’s Club Loan Officer after first full year of closings

● 101 Loan Closings in 2021

● Top Producing Loan Officer in Monroe Branch 2021 Quicken Loans, Detroit, MI 11/2018 – 02/2020

Senior Mortgage Banker

● Promoted to Senior Mortgage Banker after 4 months of banking

● 200% Pace to Ace April and June of 2019

● 94%+ Average MRQ Rating

● Mentored to Omega Supreme Foundation Team

● Proficient in AMP and LOLA

● Recipient of LOC Award for October 2019

● Recipient of Top Closer Award for Gametime

● Recipient of MVP Award for The Investment

● Recipient of two coins

● Top Converter for the Colony in May and June of 2019 Brines Refrigeration, Lathrop Village, MI 09/2017 – 08/2018 Account Manager

● Started with the company on a team of Account Managers over accounts such as Petsmart and Family Dollar for heating and cooling.

● This entailed ordering parts, meeting deadlines, and overall job satisfaction.

● After 3 months with the company was given control of their Rite Aid lighting account based off of organization skills and meeting deadlines on a consistent basis. The Rite Aid lighting account entails overseeing over 3000 Rite Aid locations for all lighting needs.

● Ordering parts

● Creating spreadsheets using Excel

● Dispatching

● Coordination with Rite Aid Corporate

● Coordination with technicians

● Invoicing

● Cost control

● Meeting deadlines

Enterprise Holdings, Monroe, Wayne, Ann Arbor, Romulus, MI 11/2013 – 09/2017 Branch Manager

● Branch Manager for Ann Arbor Enterprise/National/Alamo

● Customer Service, marketing, sales training

● Fleet Management, debt control, vehicle quality control

● Interviewing, hiring, new employee trainer (trained 2 future managers)

● Manager to a staff of over 200 employees and a fleet of over 5,000 cars

● Conflict Resolution with employees and customers

● Customer and employee retention

● Held training seminars for sales to rental agents based on upgrading, selling coverage for vehicles, and additional products.

Sterling Jewelers 08/2012 – 11/2013

Sales, Key Holder

● Earned Key Holder status through responsible inventory control and maintaining sales while management was not present

● Marketing

● In house credit applications

● Protection sales

Consumer Acquisitions 12/2011 – 08/2012

Account Manager

● Named one of the top sales reps in the Nation 7 times

● Acquired a promotion within 1 week of work from general sales to account manager

● Built a team of successful sales agents as well as other account managers

● Sent to Dallas, TX for a National Top Representative meeting after only 4 months

● Assisted with hiring and training a staff for a brand-new operation in Eau Claire, WI GNC 02/2011 – 12/2011

Store Manager

● Appeared in training videos for four GNC locations. Videos included lectures, product knowledge, and role playing for customer facing situations.

● Held a $48 average per customer over 8 months with GNC when given a $30 average store

EDUCATION

Monroe County Community College (2009)

Associates of Applied Science

Specialization: Applied Sciences – Awarded full scholarship

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