Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Experience

Inventory Manager

SGS Consulting • New York, NY

01/2022 - 09/2023

Lead a team of 10 inventory associates.

Plan inventory control levels to fit the needs of Customer Service Associates. Execute reports and analyze data regarding inventory and deliver data to management. Create new inventory numbering systems and intergraded software to track inventory. Record daily deliveries and shipments to reconcile inventory. Residential Advisor Manager

Eclaro International

01/2022 - 08/2023

Promoted a high level of awareness of how to appropriately handle and respond to resident abuse, violence, and self-injury incidents

Provided a high level of customer service to all residents in collaboration with the front desk staff by ensuring that all requests were met

Developed a high level of awareness of residents' health and safety needs, working closely with the nursing staff Directed an average of 200 residents per day

Administrative Assistant

DocGo

01/2021 - 12/2022

Maintained a high level of professionalism and provided excellent customer service to all company clients Answered customer questions about available products and services. Entered information onto digital systems to maintain data quality and accuracy. Compiled records, materials and forms needed to handle different requests. Met legal requirements by correctly completing important forms. Proofread and edited documents and reports for staff. Interpreter (Spanish)

Language Line Soloution • New York, NY

01/2020 - 12/2021

Achieved accurate translations by using reference materials like dictionaries and digital terminology resources. Determined and conveyed meanings of conversational speech and official presentations. Listened to speakers' statements to determine meanings and to prepare translations using electronic listening systems.

Translated documents with careful approach focused on maintaining original meaning and tone. Checked specific words and phrases against official sources to maintain intended meanings. Customer Service Representative

NCO Group • Greensboro, NC

01/2020 - 12/2020

Roberto Gallegos

New York, NY

ad16ha@r.postjobfree.com

646-***-****

Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Maximized satisfaction by anticipating needs and consistently offering expert support. Managed customer calls efficiently in fast-paced call center environment. Enhanced customer satisfaction with fast, knowledgeable service. Education

Bachelors in Behavioral Science

Grand Canyon University

08/2025

GED

Youth Build Brownsville • Brownsville, TX

08/2018