Customer Service Representatives Inbound and Outbound
Resume:
High School Diploma:
West-Oak High School
Westminster, SC
Some College (No Degree):
Allied Health Science
South University
Savannah, GA
Some College (No Degree):
Ashworth College
Norcross, GA
***********@*****.***
Westminster, South Carolina
29693-2147
Skills
• Understanding Customer Needs
• Data Entry
• Customer Data Confidentiality
• Credit Card Payment Processing
• Efficient and Detail-Oriented
• Heavy Lifting
• Teamwork and Collaboration
• Positive Attitude
• Customer Service
• Warehouse Operations
Verbal and Written
Communication
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• Client Records
• Retail Sales
• High Volume Environments
Education And Training
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Self-employeed - Independent Travel Agent
Westminster, South Carolina
06/2022 - Current
Schneider Electric - Material Handler
Seneca, SC
09/2017 - 11/2022
Victoria Nathan
Summary
Experience
Researched hotels and airfare options to best meet client needs and expectations.
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Followed up with clients to notify of specials and offer assistance with future travel plans.
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Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
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• Participated in travel seminars and remained up-to-date on market trends.
• Created travel itineraries and made adjustments to meet client specifications.
• Utilized promotional materials and discounts to sell trip packages to clients. Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
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Asked open-ended questions to best understand client needs and determine best travel offerings.
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• Explained benefits of purchasing travel insurance with clients. Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
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• Logged unit quantities and entered data into inventory database.
• Utilized forklift to move inventory items.
Operated lift equipment to safely move stock in and out of high bay areas and around premises.
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Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
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Collaborated with other movers when loading large equipment to prevent potential accidents.
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• Tagged and wrote identifying information on containers, boxes and cargo. Counted number of boxes or units in loading docks to confirm proper completion of work orders.
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Reviewed work orders before starting work to determine necessary materials and meet deadlines.
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• Worked with internal departments to locate missing packages and remedy Resume Received
Lowes Home Improvment - Customer Service Associate Seneca, SC
03/2017 - 09/2017
Teletech - Remote Customer Service Representative
Seneca, SC
09/2014 - 01/2015
incorrect deliveries.
Observed inventory allocation to maintain material needs and production deadlines.
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• Organized warehouse inventory according to warehouse plan. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
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• Consulted with customers regarding needs and addressed concerns. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
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• Addressed inquiries, resolved customer issues and managed customer relations.
• Educated customers on special pricing opportunities and company offerings. Performed needs analysis and presented options based on findings to help customers make decisions.
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• Recommended and initiated product offerings to meet customer changing needs. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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Assisted customers with making payments or establishing payment plans to bring accounts current.
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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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• Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
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• Educated customers on special pricing opportunities and company offerings. Demonstrated excellent communication skills in resolving product and consumer complaints.
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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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• Set up and activated customer accounts.
• Answered inbound calls, chats and emails to facilitate customer service. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
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Contact this candidate