**/****

High School Diploma:

West-Oak High School

Westminster, SC

Some College (No Degree):

Allied Health Science

South University

Savannah, GA

Some College (No Degree):

Ashworth College

Norcross, GA

ad16h8@r.postjobfree.com

864-***-****

Westminster, South Carolina

29693-2147

Skills

• Understanding Customer Needs

• Data Entry

• Customer Data Confidentiality

• Credit Card Payment Processing

• Efficient and Detail-Oriented

• Heavy Lifting

• Teamwork and Collaboration

• Positive Attitude

• Customer Service

• Warehouse Operations

Verbal and Written

Communication

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• Client Records

• Retail Sales

• High Volume Environments

Education And Training

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Self-employeed - Independent Travel Agent

Westminster, South Carolina

06/2022 - Current

Schneider Electric - Material Handler

Seneca, SC

09/2017 - 11/2022

Victoria Nathan

Summary

Experience

Researched hotels and airfare options to best meet client needs and expectations.

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Followed up with clients to notify of specials and offer assistance with future travel plans.

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Strengthened traceability by developing organization systems for contracts, records, reports and agendas.

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• Participated in travel seminars and remained up-to-date on market trends.

• Created travel itineraries and made adjustments to meet client specifications.

• Utilized promotional materials and discounts to sell trip packages to clients. Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.

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Asked open-ended questions to best understand client needs and determine best travel offerings.

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• Explained benefits of purchasing travel insurance with clients. Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.

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• Logged unit quantities and entered data into inventory database.

• Utilized forklift to move inventory items.

Operated lift equipment to safely move stock in and out of high bay areas and around premises.

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Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.

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Collaborated with other movers when loading large equipment to prevent potential accidents.

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• Tagged and wrote identifying information on containers, boxes and cargo. Counted number of boxes or units in loading docks to confirm proper completion of work orders.

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Reviewed work orders before starting work to determine necessary materials and meet deadlines.

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• Worked with internal departments to locate missing packages and remedy Resume Received

Lowes Home Improvment - Customer Service Associate Seneca, SC

03/2017 - 09/2017

Teletech - Remote Customer Service Representative

Seneca, SC

09/2014 - 01/2015

incorrect deliveries.

Observed inventory allocation to maintain material needs and production deadlines.

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• Organized warehouse inventory according to warehouse plan. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

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• Consulted with customers regarding needs and addressed concerns. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

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• Addressed inquiries, resolved customer issues and managed customer relations.

• Educated customers on special pricing opportunities and company offerings. Performed needs analysis and presented options based on findings to help customers make decisions.

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• Recommended and initiated product offerings to meet customer changing needs. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

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Assisted customers with making payments or establishing payment plans to bring accounts current.

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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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• Consulted with customers to resolve service and billing issues. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

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• Educated customers on special pricing opportunities and company offerings. Demonstrated excellent communication skills in resolving product and consumer complaints.

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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

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Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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• Set up and activated customer accounts.

• Answered inbound calls, chats and emails to facilitate customer service. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

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Asked probing questions to determine service needs and accurately input information into electronic systems.

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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

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Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

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Contact this candidate