DP

DANIELLE POOL

ad16h4@r.postjobfree.com 951-***-**** Phoenix, AZ 85022

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Brand Promotion

Product and Service Sales

Budget Management

Relationship Building

Business Growth

Customer Relationship Management

Territory Management

Vendor Management

Event Networking

Time Management

Revenue Generation

Elite Group Property Inspections

Territory Manager - Sales & Service

04/2023 - 11/2023

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts. Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.

Established successful account relationships by building rapport and maintaining consistent communication.

Attended trade shows and industry events to promote company products and services.

Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.

Informed customers of promotions to increase sales productivity and volume.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Set and achieved company defined sales goals.

Maintained current knowledge of evolving changes in marketplace. Danielle Lauren Lifts Private

Certified Personal Trainer

05/2019 - 10/2023

Formed relationships with members and guests to help pursue total body care goals

Assessed client fitness levels and created individualized plans Demonstrated exercises to clients and modified them as necessary Evaluated client health history questionnaires to determine appropriate individual exercise program

Helped with racking weights and assisted in maintaining neat, organized and clean club

Informed clients of fitness tools available to assist in achieving goals Summary

Skills

Experience

Instructed members on proper use of club equipment and exercise techniques

Built client base by conducting orientations and providing personal training sessions

Developed and implemented tailored exercise regimens to meet client's goals and needs

Tracked client progress and maintained complete and accurate client files and adjusted plans to meet goals

Motivated and inspired clients to achieve results and reach goals Explained and enforced safety rules and regulations governing sports, recreational activities, and use of exercise equipment Instructed participants in maintaining exertion levels to maximize benefits from exercise routines

Provided students with information and resources regarding nutrition, weight control, and lifestyle issues

Educated clients on benefits of an active lifestyle and proper nutrition. Storytellers Brewery

Events Manager, Marketing & Media

Manager

09/2021 - 04/2023

Kept detailed and up-to-date records of inventory, budgets, and payroll Researched and identified new vendors and suppliers to obtain competitive pricing.

Coordinated with vendors, caterers, and other service providers to ensure all event needs were met

Leveraged strong relationships with venues, caterers, and vendors to secure event services at competitive prices

Utilized social media to promote events and increase attendance. Developed marketing strategies to promote events and increase attendance Developed creative themes for events and created related activities to engage attendees.

Oversaw event registration process by collecting and tracking attendee information.

Monitored and controlled event expenditures to meet budgets. Resolved customer complaints and handled intoxicated persons, escalating issues to law enforcement when necessary

Collaborated on goals and marketing objectives to capitalize on sales opportunities

Developed and implemented successful marketing plans to generate event revenue.

Harvest Christian Fellowship Bookstore

Riverside, CA

Clerk And Product Sales Specialist

09/2017 - 03/2019

Communicated product features, advantages, and benefits to customers Developed and maintained strong customer relationships and networks within designated sales territory

Trained sales team members on company procedures and standards Remained current on relevant product and industry information to provide up-to-date catalogs and services

Handled client deposits and transactions and updated billing information in company databases

Answered customer questions about upcoming releases, bestsellers and staff picks

Tracked inventory levels for each book, alerting management of low-stock items

Upheld standard of full bookshelves, rotating inventory and keeping sections assigned neat and structured

Used computer to order items online or check store's stock for specific titles Computed sales prices and totaled purchases with POS system Shelved, arranged and organized product or space within store to maintain appealing sales floor

Located books for customers, ordering out-of-stock books upon customer request

Approached customers to engage in conversation and help find products Received and inspected book merchandise, reconciling inventory with purchase orders

Placed special orders, submitted online orders, or contacted other stores to find desired items

Opened and closed cash registers, balanced cash drawers and made deposits.

Compass Airlines Los Angeles, CA

Flight Attendant

06/2015 - 10/2016

Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations

Collaborated with flight crew members to provide excellent customer service

Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs Answered passenger questions and concerns, escalating issues to pilot or security team

Completed flight preparations and landing procedures according to company policy

Met and exceeded airline safety requirements for a safe flight experience Served food and drinks from refreshment cart and provided information about in-flight offerings

Stowed and organized luggage in overhead bins for maximum storage capacity

Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance

Trained in emergency evacuation procedures, CPR, and First Aid Adapted to flight delays and schedule operations, updating passengers on flight status

Attended preflight briefings concerning weather, emergency procedures, food, and beverage service and passenger count

Determined special assistance needs of passengers, such as small children, elderly, and disabled persons

Monitored passenger behavior to identify threats to safety of crew and other passengers

Prepared reports showing departures and destinations, passenger ticket numbers, meal, and beverage inventories, cabin equipment conditions, and problems encountered

Heated and served meals and delivered prepared foods to guests Verified that first aid kits and other emergency equipment, including fire extinguishers, and oxygen bottles, were in working order Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts, and life jackets.

Coldstone Creamery Corona, CA

Shift Leader

03/2011 - 06/2015

Managed store closing and opening procedures to ensure safety and security

Held team members accountable during shift by effectively coaching to improve performance

Assisted customers with inquiries, orders and complaints in a timely manner

Used company tools and resources to train employees Maintained clean and secure operating environment, driving safety and well-being of employees on shift

Managed inventory levels and minimized loss, following company systems and guidelines

Supervised food production and preparation, promoting consistency with established recipes and procedures

Maintained adequate shift staffing levels to meet projected sales or expected customer levels

Cultivated and maintained work culture through team building and positive interactions

Oversaw shift operations to create quality products that met company standards.

University Of California Irvine Irvine, CA

Psychology in Applied Psychology Candidate

Expected in 06/2025

Dean's Honor List; Fall & Winter Quarter 2014

Certified Physical Trainer, Specialized in Sport's Nutrition: ID #1909061 Education and Training

Accomplishments

Certifications

Contact this candidate