Customer Service Table Games
Resume:
Sharon Brooks
Essex, Maryland 21221
ad16gs@r.postjobfree.com
Seeking a position in the customer service industry, in a managerial position, which would allow me to utilize my interpersonal, problem solving, and management/office skills.
WORK EXPERIENCE
TABLE GAMES SUPERVISOR
Horseshoe Casino Baltimore Baltimore, Maryland October 2016-Present Responsibilities: manages work procedures and expedites workflow for dealers assigned to my area, assists guests in playing and ensure that all policies and procedures are followed per gaming commission, maintain continuous security of all games assigned, tracking of all monies on each table during shift (high limits area), teaching of games to new incoming dealers at dealer school, ensuring all necessary equipment is in area assigned, conduct performance reviews, employee coaching and counseling and team building TABLE GAMES DEALER
Horseshoe Casino Baltimore Baltimore, Maryland July 2014-October 2016 Responsibilities: exchange paper currency for playing chips, pay winning and collect losing bets as established by rules and procedures of particular game, conduct gambling games of blackjack and roulette, opening and closing of games, stand behind table until needed to deal game, control flow of games
TABLE GAMES DEALER
MD Live Casino Hanover, Maryland January 2013-July 2014 Responsibilities: exchange paper currency for playing chips, pay winning and collect losing bets as established by rules and procedures of particular game, conduct gambling games of blackjack and roulette, opening and closing of games, control flow of games, maintain upbeat and positive attitude at all times
SUBSTANCE ABUSE COUNSELOR
Serenity Health Aberdeen, Maryland July 2011-November 2012 Responsibilities: carry case load of approximately 50 clients which includes having individual counseling sessions, writing treatment plans and goals, and monitoring all aspects of recovery for each client, submit insurance claims, lead treatment plan/staff meetings, conduct interviews for possible new employees SUBSTANCE ABUSE COUNSELOR/PROGRAM DIRECTOR
Eastern Avenue Health Solutions Dundalk, Maryland December 2009-June 2011 Responsibilities: carry case load of approximately 50 clients which includes having individual counseling sessions, writing treatment plans and goals, and monitoring all aspects of recovery for each client, submit insurance claims and verify all paid, lead treatment plan/staff meetings while overseeing at least 6 other counselors and all of their client charts, conduct interviews for possible new employees, submit payroll weekly, ensure stock of all essentials for business purposes
SUBSTANCE ABUSE COUNSELOR
Partners in Recovery Dundalk, Maryland February 2009-December 2009 Responsibilities: conduct group intensive outpatient program which also includes conducting individual counseling sessions, writing treatment plans, referrals and discharges for each client, conduct intake/biopsychosocial assessments, participate in treatment team meetings
SUBSTANCE ABUSE COUNSELOR
BD Health Services Dundalk, Maryland April 2009-December 2009 Responsibilities: carry case load of approximately 50 clients which includes having individual counseling sessions, writing treatment plans and goals, and monitoring all aspects of recovery for each client, conduct intake interviews and biopsychosocial assessments
ACCOMPLISHMENTS
produced high customer service stature, aided new table games employees in learning policies and procedures of casino and per gaming commission, produced high quality dealers with stellar attitudes within high limits area, considered role model within casino, including but not limited to table games, food and beverage, slots, EVS, promoted to supervisor within 18 months of opening of casino, promoted to program manager for opening of new health care facility
SKILLS
positive and upbeat attitude, high customer service skills, money management skills, mathematics, speaking, active listening, time management, teaching skills, critical thinking, judgement and decision making,office skills (ie payroll, ordering, scheduling), well organized, strong work ethic and ability to work alone or with a team, proficient in Microsoft Word, proficient in SMART, Methasoft, and Clinic Web (substance abuse based programs), proficient in BRAVO, CMS, and Table Touch (casino based programs) SHARON BROOKS
REFERENCES
Tiffani Barnett
Shift Manager
Horseshoe Casino Baltimore
ad16gs@r.postjobfree.com
Matthew Tuck
Pit Manager
Horseshoe Casino Baltimore
ad16gs@r.postjobfree.com
Krista Brewer
Dual Rate Supervisor/Dealer
Horseshoe Casino Baltimore
ad16gs@r.postjobfree.com
Marcie Lorenzo
RN Nurse Manager
Ambulatory Surgery Center
ad16gs@r.postjobfree.com
Steven Blair
Security Supervisor
Mercy Medical Center
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