Joseph Vaught

*** ******* ***** • Williamsburg, VA 23188 • 757-***-**** • ad16ft@r.postjobfree.com

OPERATIONS MANAGER

Highly organized and diligent professional drawing upon twenty years of experience in facilities and apartment service management to contribute to smooth and productive operations. Collaborate cross-functionally across organizational levels to build consensus, track benchmark achievement, and troubleshoot emerging issues.

- Core Competencies -

Interaction with Senior Management

Oral and Written Communications

Contract Negotiation/Draft/Review

Issue Resolution

Project Management

Proven Leadership Abilities

PROFESSIONAL EXPERIENCE

WORK EXPERIENCE

2016-Current Morningside Williamsburg / 5 Star Senior Living

Maintenance Director

Brokering Relationships with Team Members and Contractors to maintain all aspects of community operations.

Manage all aspects of Maintenance, Laundry and Housekeeping Departments: Including Staff Oversight, Hiring, Scheduling, and Conflict Resolution

Apartment Remodels: Planning, Ordering, Contracting, and follow through

Inventory Supply Demand Chain: Procurement, Budget Control, and Price Shopping

Maintaining of 11 weekly logs, and 33 monthly logs, in regards to Safety, Contractor Development, and P.M. Work

2003 – 2016 Source One, Williamsburg, Virginia

OWNER

Turnkey service providing property owners and management companies with one-stop contracting to meet their rental home “make-ready” needs.

My responsibilities include meeting clients for initial walk-throughs, planning and budgeting of work to be performed, materials take-off, ordering and inventory, hiring contractors and employees, managing and working alongside on-site crews, completing work in a professional timely manner, invoicing, collections, and payroll.

Additional skills are drywall repairs, paint, plumbing, electrical, HVAC, appliances, structural repairs, floor replacements, and full home cleans.

Conduct final walk-through inspections to insure all work is complete and customer is satisfied.

1999 – 2003 Aimco (Steeplechase Apartments), Williamsburg, Virginia

SERVICE MANAGER

Worked with staff and contractors to schedule and complete building and grounds maintenance of a Class A property.

Supervised the completion of resident service requests and apartment make-readys, property curb appeal, and safety measures.

Designed and implemented preventative maintenance program, maintained MSDS files and weekly inspections to ensure OSHA compliance.

Worked alongside property manager to plan and host community events and programs.

Maintained pool and lakeside docks and common areas.

Very “hands-on” position, allowing the opportunity to interact with people and enjoy my natural abilities as a “people person”. Experiences range from conflict resolution to after-hours pool-side functions to create a “true community”.

Materials procurement, parts ordering, and inventory. Worked with vendors and contractors to insure best quality and lowest price.

Budget planning and management.

1992 – 1999 Artcraft Management (Stratford Apartments), Williamsburg, Virginia

MAINTENANCE SUPERVISOR

Originally hired as a painter, I was offered a maintenance position and then promoted to supervisor in 1998.

Was overseer for complete property renovations. Responsibilities included apartment interiors, new kitchens and baths, concrete sub-floor demolition and repour, new carpet and vinyl, exterior roof replacements, HVAC systems, design and installation of new signage, landscaping, repaving of parking lot.

Complete pool demolition and rebuild.

Much of the work was done under my supervision utilizing a large, in-house staff.

Maintained normal operations, completed service requests, resident satisfaction surveys, community functions.

“Let Us Serve You” morning breakfasts, and other resident retention/community building functions.

EDUCATION/TRAINING

New Horizons – Hampton, Virginia

Apartment management technology – HVAC, plumbing, electrical, structural, fire safety

Hampton Roads Apartment Association – Hampton, Virginia

Customer Service & Resident Retention workshops

Building a Community

Maintaining a Safe Community

Ferris State University – Big Rapids, Michigan

HVAC CFC certification training

Thomas Nelson Community College – Hampton, Virginia

Business Administration

CERTIFICATIONS

HVAC CFC certification

Certified Apartment Maintenance Tech (CAM-T) certification

REFERENCES

Available on request

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