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Customer Service Representative,Scrum Master, Service Desk, Inventory

Location:
Lagos, Nigeria
Posted:
December 23, 2023

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Resume:

UYI AVANRENREN

+234***-***-**** ad16fp@r.postjobfree.com State, Nigeria.

LinkedIn: https://www.linkedin.com/in/uyi-avanrenren-1504771a6 SCRUM MASTER

CAREER SUMMARY

Scrum Master upto about 1 year of expertise in spearheading activities of experienced engineers and IT teams by initiating, developing, and completing complex projects to meet demands and exceed expectations. Competent use of problem-solving skills to navigate tasks and mitigate risks. Proficient use of Agile and Jira board to ensure team productivity, workflow planning, process, and continuous improvement to produce better software and project results. Commended for team leadership skills that spiked overall productivity to over 5% and facilitated cross-functional collaboration on projects. CORE COMPETENCIES

● Agile Methodologies,

● Jira

● Confluence

● Scrum,

● Sprint Planning

● Sprint Review

● Sprint Retrospective

● Continual Improvement

SKILLS HIGHLIGHTS

● Skilled in utilising organisational skills to prioritise and plan tasks and activities to manage time.

● Previous experience utilising teamwork to assist the team in working together to achieve the projected goals.

● Skilled in using communication skills to resolve conflicts and problem-solving skills to develop solutions.

● Proficient in analytical, interpersonal, decision-making, patience, critical thinking, and attention to detail.

● Planning and coordinating initiatives, tasks, and projects, including assigning roles and creating schedules.

● Expert skills in providing team leadership to motivate & guide them for development/growth.

● Displayed strong communication,problem-solving, and analytical skills & meet project deadlines/schedules.

● Capable of utilising organisational skills to manage multiple projects and teams and assign/delegate tasks

● Ability to adapt to changing circumstances and implement long-term goals to maintain delivery/deadlines. PROFESSIONAL EXPERIENCE

Scrum Master Dec 2022- Present

https://learnwithpride.co.uk/

● Scrum master in the ongoing Learn with pride E-Learning parent portal

● Provided vision & direction to the Scrum team & stakeholders throughout the execution stages.

● Increased scrum efficiency by removing barriers & collaborating with stakeholders for backlog prioritisation.

● Actively contributed and maintained a 50% progress & improvement of Agile practices in the organisation. Customer Service Representative July 2018 – Present Transsion Holdings

● Serve as the first point of contact for customers seeking assistance over an issue.

● Determining the best solution based on the issue provided by the customers.

● Walk the customer through the problem-solving process.

● Direct unresolved issued to the next level of support personnel.

● Identify and suggest possible improvement on procedures. Customer relation Officer /Service Desk July 2016 – Feb 2018 Uyi Grand Hotel And Suites

● Answering telephone calls to take message from clients or to provide information.

● Receiving walk-in clients and guests and making them comfortable.

● Creating,adjusting or cancelling appointments when necessary.

● Informing other members of the staff about visitors or cancellation.

● Entering client details into the company's records or database.

● Maintaining the office space and restocking office supplies. Inventory Officer Aug 2014 – April 2016

Lit Foods Ltd

● Ordering inventory from vendors and suppliers and securing shipment arrival times.

● Managing inventory by stocking and cataloging products for a business

● Performing quality checks on stored inventory and discarding inventory that does not meet the company's standards

● Updating inventory count and maintaining inventory records to share with management and other stakeholders in the business

● Reporting discrepancies in inventory that indicate theft,such as too little inventory at last count

● Obtaining estimates and price details from different vendors to compare cost TRAINING/WORKSHOP

Professional Scrum Master – CPD / LEARNING WITH PRIDE 2023. Complete Agile Scrum Master Certification (Udemy) 2023 EDUCATION

UNIVERSITY OF BENIN, BENIN CITY ( B.SC Accounting ) 2008 – 2012



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