Neka Anderson

HIghly Self Sufficient Service Professional

*** ******* ***

Amityville, NY, 11701

631-***-****

ad16fj@r.postjobfree.com

EXPERIENCE

Lyft/ Uber, Long Island, NY — Driver

Mar 2017 - PRESENT

• Transported clients from one destination to another

• Conducted vehicle maintenance checks regularly

• Used navigation apps to determine the optimal route for each client

• Interacted with clients in a friendly and professional manner

• Picked up and dropped off clients in a punctual and reliable fashion

Uber Eats & Door Dash, Long Island, NY — Deliverer

MARCH 2017 - PRESENT

• Delivered food products in accordance with all sanitation and safety principles

• Verified all food product amounts and cross-checked with customer order paperwork

• Maintained a sanitary and clean service vehicle

Executive Enterprises, Massapequa NY - Sales

Luther Sales, Hauppauge, NY — Service & Sales Representative

OCTOBER 2015 - MAY 2016

• Handled inbound and outbound calls to existing customers

• Addressed and fixed issues with customers products and/or purchase

• Various forms of faxing and filing

• Performed credit checks and payment plans for new purchases

• Acted as liaison between service companies and customers in all stages of sales and transportation

• Often has to “act” as dispatch & route coordinator for deliveries

PSEG LI / LIPA & National Grid, Melville, NY — Full Customer Service Representative

APRIL 2013 - OCTOBER 2014

• Handled inbound calls in a fast paced, high volume Call Center.

• Answered inquiries regarding bills, payments, change of service, meter readings etc. in a professional and courteous manner

• Make payment arrangements and financially advising customers of other options available

• Completing daily computer task such as emails, analyzing and correcting bills, sending/ receiving applications and any other communications to further assist customers

New VItality, Hauppauge, NY — Customer Service & Sales Representative

MAY 2011 - JULY 2012

• Handled inbound and outbound calls in a fast paced call center.

• Answered inquiries regarding product information and/or delivery.

• Persuaded customers to try new products based on acquired information.

• Recovered existing customers by explaining current promotions available.

• Placed new orders as well as editing future orders for existing customers.

Prometric, Melville, NY — Test Center Administrator

SEPTEMBER 2010 - DECEMBER 2011

• Administered computer-based exams in a professional testing center.

• Center opening and closing.

• Greeting and checking in candidates while verifying identification.

• Proctoring live test

• Complying with client and company policies,

• Protecting the security of the exams and the environment.

• Troubleshooting and documenting any problems during testing sessions.

• Providing all types of support and performed duties assigned by the supervisor.

Forster & Garbus, Farmingdale, NY — Supervisors Asst.

MARCH 2009 - NOVEMBER 2009

• Coordinated and performed a range of operational support directly to supervisor.

• Provided administrative/secretarial support such as making and answering telephone calls regarding legal accounts

• Sent and received 100+ emails per day regarding legal accounts and other problems

• Processed 200+ legal papers & summons per day.

• Created various systems, tables and charts to organize and share corresponding information.

• Performed many other general office tasks such as faxing, copying, filing, mailing etc.

Applebee's Restaurant, Farmingdale, NY — Server

OCTOBER 2008 - FEB 2009

• Responsible for serving an average of approximately 50+ patrons for shift.

• Explained how menu items are made, described cooking methods and ingredients

Casa Esperanza, Wake Forest, NC — Substitute Teacher

JANUARY 2007 - JANUARY 2008

• Filled in for absent teachers in emergency and on short and medium term assignments

• Corrected homework assignments and projects.

• Employed techniques of regular teachers where needed.

Banana Republic, 5th ave New York, NY — Sales Associate

JANUARY 2008 - SEPTEMBER 2008

• Courteously greeted customers

• Assisted customers with clothing options

• Accurately balanced cash register

• Handled customer issues with patience and sensitivity

• Helped create merchandise displays

The Nautilus Diner, Massapequa, NY — Server

JUNE 2005 - JANUARY 2007

• Responsible for serving an average of approximately 40 patrons for shift.

• Explained how menu items are made, described cooking methods and ingredients.

• Preparing and serving various sides and drinks for customers.

Professional Credit Services, Farmingdale, NY — Collector

FEBRUARY 2005 - APRIL 2005

• Handled telephone collections of past due accounts.

• Informed customers in regard to their account status and payment options.

• Related typing and Data Entry.

• Successfully collected 75% of assigned accounts.

Nine Zero Marketing, Farmingdale, NY — Sales Representative & Training Manager

OCTOBER 2004 - JANUARY 2005

• Circulated among potential customers by foot.

• Demonstrated use of products.

• Answered questions about product features and benefits.

• Persuaded customers to purchase merchandise.

• Trained and supervised new hires

JoNan Products & Services, Floral Park, NY — Administrative Assistant

FEBUARY 2002 - SEPTEMBER 2004 (Seasonal)

• Coordinated and performed a range of operational support.

• Provided administrative/secretarial support such as answering telephones, faxing, filing, assisting visitors, and resolving any office problems and inquiries.

• Composed and edited correspondence and transcribed agendas.

• Managed payroll and company billing.

EDUCATION

Walter G. O Connell High, Copiague, NY — Honors Regents Diploma

SEPT 2000 - JUNE 2004

Graduated top tier of class V.P of Student body & Student Council amongst many other extra curricular activities

CUNY Queens College, Flushing NY — Major Psychology Minor Business Administration

JAN 2005 - MAY 2007

SUNY Farmingdale College, Flushing NY — Pharmacy Tech.

JAN 2014 - MAY 2015

Graduated top of class with honorable mention

Cert. Pharmacy Technician

PROJECTS

PMU Training — Permanent Makeup Training

Looking to complete and certify as a Permanent Makeup Artist

SKILLS

• Excellent Phone and Office Skills

• Microsoft Proficient {excel outlook office powerpoint etc.}

• Payroll

• Fluent in most Call Center & Sales Applications

AWARDS

LANGUAGES

English

Spanish (some)

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