Contact

Skills

Work History

To Obtain A Career Opportunity In An Established Institution Where I Can Utilize My Experience And Education To Advance Within The Company. Elizabeth Hernandez

Dedicated Customer-oriented Agent with considerable experience in airline and hospitality customer service. Hardworking and able to adapt at working in stressful situations with little to no supervision. Great relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.

Address

Orlando, Florida 32839

Phone

407-***-****

E-mail

ad16ed@r.postjobfree.com

m

Pre/Post Flight

Checks

Reservation

processing

certified

Excellent

Aircraft Cabin

Securities

Google Docs,

Outlook

Excellent

Airline

software /

Parse & Saber

Microsoft

Office, Excel

Excellent

Passenger Service Agent

Swissport USA, Orlando, Florida

Oversaw ticketing, gate and ramp services.

Checked in luggage and confirmed all carry-on

items met federal guidelines.

Announced flight status updates and information

about gate changes over PA system.

Instructed passengers on safety and emergency

procedures

Assisted passengers with check-in and boarding

processes, enforcing compliance with airline

policies.

Maintained up-to-date knowledge of airline

policies and procedures to provide top-quality

service.

2020-03 -

2023-03

Guest Service Agent

Spirit Airlines, Orlando, Florida

Issue boarding passes and reschedule passengers

affected by flight

Manage gate operations and flight close-outs

Organize the safe loading and unloading

Providing check-in assistance and reservations

Should the need to arise, she/he is required to

help the passenger in rebooking of itineraries and boarding passes for passengers

Oversaw ticketing, gate and ramp services.

Educated passengers on safety procedures

2020-01 -

2023-03

Languages

Education

600 hour hospitality

program completer Power

Point, Quick Books

Hotel property

management systems Front

Desk Receptionist

Certificate

Inventory Management

Recruitment Receptionist

Training development

aptitude

Bilingual - English / Spanish

Ticket Agent

Menzies Aviation, Orlando, Florida

Deal with passenger enquiries about flight

departures and arrivals

Prepare flight plans,takeoff and landing weights,

weather reports

Checking passengers as well as assisting with

boarding passes

Researched and resolved customer ticketing

issues to promote satisfaction.

2018-01 -

2020-01

Office Manager

St. Vincent De Paula Catholic Church, Orlando,

Florida

Coordinate need based services for clients

Organize donations and maintain inventory lists

Submit invoices for purchase orders

Managed a department of 10 individuals.

Responsible for processing payments in the

accounts payable.

2005-01 -

2018-01

Hospitality Business Management

Orange Technical College

Travel & Tourism

Kingsborough Community College

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