ELIZABETH ANDERSON

210-***-**** ad169h@r.postjobfree.com *131 TIPTOP LANE SAN ANTONIO, TX 78253

OBJECTIVE:

Seeking a position that will fully utilize and broaden my experience and skills, and provide opportunity for growth. EXPERIENCE:

Corporate Brokers / Equitable 06/2021-Current

Customer Service Representative - Remote San Antonio

● Support Employee Benefits Department inbound communications from internal/external brokers, employer benefits coordinators, insurance providers, and employees

● Assist with benefit enrollment, benefit verifications, changes to benefits and beneficiarIes

● Support customers with login issues, authentication codes, password changes, etc.

● Primary CSR for Spanish speaking customers.

Heart Surgeons of San Antonio 12/2019-04/2021

Certified Medical Assistant San Antonio

● Manage patient workflow for clinic, including triage for pre- and post-operative care

● Interface with insurance providers to obtain authorizations for medically necessary procedures

● Manage scheduling for both consultations and surgical procedures for two cardiac surgeons

● Coordinate receipt of diagnostics results and medical records for patients

● Transcribe physician notes into patients’ records

● Over 1 year remote work experience

Express Employment Professionals 04/2019-11/2019

Medical Receptionist/CSR (Aerocare) San Antonio, TX

● Receiving inbound telephone communications from patients

● Insurance verifications, medical necessity forms

● Patient education on products/services for DME

● Fulfill orders for DME supplies

● Provide primary support for Spanish speaking customers Quantum Pain & Orthopedics 04/2018-03/2019

Medical Scheduler San Antonio, TX

● Provide patient support post physician consult for next steps in treatment plan

● Initiate internal logistical efforts to facilitate treatment plan or referrals with colleagues

● Interface with legal firms for treatment plan approvals

● Coordinate scheduling upon approvals per Physician and patient availability Renal Associates, PA 5/2014-03/2018

Medical Assistant San Antonio, TX

● Provide triage support at multiple clinical locations

● Interface with patients and manage scheduling and collection of co-payments

● Order labs and other procedures per physician instructions

● Maintain and update patient records including HIPAA compliance requirements

● Provide bi-lingual support for Spanish speaking patients and forms A/R Concepts 7/2013-1/2014

Office Compliance Assistant San Antonio, TX

● Managed and coordinated with insurance providers and medical staff to ensure that documentation was compliant with State and Federal regulations for A/R's EMS clients.

● Other duties included collections and pre-authorizations and light reception duties as needed.

Certified Allergy & Asthma of San Antonio

1/2012-6/2013

Receptionist/MA San Antonio, TX

● Receiving patients for check in and out

● Insurance verifications, administering shots, and light billing

● Managing co-pays and collection activities

Davila Pharmacy

2/2009-12/2011

Customer Service Representative San Antonio, TX

● Receiving inbound telephone communications from patients

● Insurance verifications, medical necessity forms, and light billing

● Patient education on products/services for DME

Advanced Medical Group

5/2008-12/2008

Receptionist San Antonio, TX

● Receive patients for check-in/out

● Insurance verifications

● Scheduling and Co-pay collections

● Translation (Spanish) for physicians to facilitate patient treatment The Hand Center(All Medical Personnel) 6/2007-1/2008 Patient Care Coordinator / Receptionist San Antonio, TX

● Managed Trauma, ER for scheduling support

● Served in check in and check out and verifications

● Hired permanently from temp status

South Texas Surgeons 1/2007-5/2007

Lap Band Coordinator / Receptionist San Antonio, TX

● Managed and verified patients case history’s per insurance providers requirements

● Educated patients and acted as liaison for procedure and protocol Pulmonary Consultants of San Antonio 9/2006-12/2006 Billing / Claims Specialist San Antonio, TX

● Process physician charges and submit electronic claims to insurance providers

● Ensure proper coding for billing

● Manage appeals process after denials from insurance providers

● Previously provided front office staffing support and continue to perform as needed Snore and Sleep Center (previously Lone Star Sleep Lab) 4/2004 – 9/2006 Authorization Referral Coordinator / Polysomnographic Technologist San Antonio, TX

● Prepared and educated patients regarding polysomnogram procedures including therapeutic use of CPAP/BiPAP equipment and monitored patients during polysomnography

● Coordinated with referring physicians’ offices and patient insurance providers to expedite appointments and verify coverage for prescribed diagnostic services

● Served as translator for Spanish speaking patients on call out as needed basis EDUCATION:

PALO ALTO COLLEGE San

Antonio, TX

Medical Terminology, Medical Insurance / Coding (ICD-9, CPT) Spring 2008 NATIONAL INSTITUTE OF TECHNOLOGY San Antonio, TX

Medical Assistant Diploma May 2002

CERTIFICATIONS:

Certified Medical Assistant (pending recertification) 2017 - 2022 SKILLS:

Medical: Phlebotomy, microhematocrit, intramuscular, intradermal, and subcutaneous injection techniques, EKG, Vitals, Sterile tray and instrument preparation, patient preparation, urinalysis specimen collection, ultrasound, therapeutic massage, autoclaving, First Aid/CPR (AHA cert. ), physicals, microscopy Office: Various office and clerical skills, including medical coding, excellent customer service skills, familiar with MS Word, and ability to learn different medical software quickly (MediSoft, MOMS, Somnologica, Billing Logic, Chartlogic, TIMS, Fox)EMR and Practice Fusion, Salesforce, Genesys, MIDAS Language: Fluent in Spanish (read/write/verbal)

*Complete employment history / references available upon request

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