Keosha Scarborough

Customer service representative

Contact

*** ********* ****** ************,

Ga

404-***-****

ad168y@r.postjobfree.com

Objective

Obtain a position as a customer representative who can use excellent interpersonal and communication skills to solve customer problems and nurture successful customer relationships with customers.

Education

Colorado Technical

University

• Bachelors of Science in

Healthcare Management

• Associates of Science in

Healthcare Administration

Experience

June 2021-July 2022

Customer service Agent• handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

• Alorica

January 2020-June 2021

Customer service Representative • responding to calls related to Covid results or Online orders• Cvs Health

March 2018-January 2020

Call center CSR• complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service customers

• Nitelines USA, Inc

• Placing and receiving calls

• Maintain strong customer relationships by responding quickly and professionally to questions and concerns

• Resolve customer complaints, manage database entries, create status reports on customer service issues

• Data entry and research required to troubleshoot customer issues

Key Skills

Attention to Detail.

Active Listening Skills.

Improving Customer Experience.

Building Customer Loyalty.

Positive Attitude. Microsoft Office:

Word, PowerPoint, and Excel

Type 45 Wpm

Communication

• Excellent written and verbal communication skills.

• Confident, articulate and professional speaking abilities

• Empathic listener

• Excellent presentation and negotiation skills.

Leadership

• Patience.

• Empathy.

• Active listening.

• Reliability.

• Dependability.

• Creativity.

• Positivity.

• Effective feedback.

References

Contact this candidate