Administrative Assistant

A-* Realty Management - Far Rockaway, NY

June 2022 to Present

Performs a variety of property management functions, such as:

Tenant communications

Rent collections

Lease renewals

Signing leases with prospective tenants

Processing repair requests

Provides administrative support to ensure efficient operation of the office

Answers phone calls, schedules meetings and supports visitors

Carries out administrative duties such as filing, typing, processing mail

Leasing Coordinator

Wavecrest Management - Queens, NY

April 2021 to September 2021

Reviews regulatory agreements to ensure proper lease forms are created and that correct rents are charged.

Create leases using the correct regulations and the rules of the building.

Coordinate lease signing with prospective tenants.

Meet with tenants and thoroughly explain terms and conditions of the lease.

Implements tenants move in procedures in conjunction with the specific procedures of the building.

Analyzes and updates spreadsheets ensuring accuracy of the data, such as vacant unit status reports.

Contacts tenants to complete or correct certification.

Coordinates with compliance department to report tenants move in date and ensures file compliance.

Ensures prospective tenants move into apartment in a timely and compliant matter.

Answer phones and assist tenant with inquiries.

Marketing Coordinator/Administrative Assistant

C&C Management - New York, NY

June 2018 to December 2018

Welcomed all guests; determined reasons for visits to assess the proper person to address their needs.

Assisted homeless individuals with mental challenges find apartments.

Processed daily housing application requests, both mail-in and walk-in, creating and maintaining an accurate record of all requests. Input all applications, entering all pertinent information into an Excel spreadsheet.

Compiled various marketing documents such as file folders for interview, with corresponding letters that were to be used for interview and follow-up.

Handled large call volume from individuals seeking housing or asking general housing lottery questions.

Processed all incoming/outgoing mail to include external and internal office mail.

Maintained filing system, ensuring applicant records were filed appropriately and timely.

Customer Service Registration Operator/Copy Channel Operator

Town Car International - Long Island, NY

October 2006 to June 2018

Processed reservations for local and international customers' travel arrangements.

Input customer information from source documents and email.

Assisted drivers locate customers at airport pickup stations.

Answered and screened calls, responded to customer inquiries.

Provided general clerical support; scheduled appoints, conferences and meetings.

Handled and or assisted with special projects.

Administrative Assistant/Case Processor

NYC Department of Housing Preservation & Development - New York, NY

January 2004 to August 2006

Greeted visitors, responded to inquiries, managed call traffic, screened and routed calls.

Served as liaison between public, executive staff, vendors and external government agencies.

Counseled new Section 8 applicants on the relocation process.

Requested inspection tours for new units.

Reviewed and processed landlord packages. Analyzed whether rents for new units were reasonable.

Researched various issues and formulated recommendations based on findings.

Handled sensitive information with good judgment and discretion.

Executed decisions on behalf of management.

Composed diverse correspondence and internal communications for review and signature.

Processed incoming/outgoing mail; maintained office equipment and supply inventory.

Scheduled appointments, conferences and meetings; maintained calendars for director and manager.

Developed agenda/presentation materials for conferences and meetings. Prepared PowerPoint presentations covering various topics. Assisted and/or conducted meetings.

Handled all aspects of event planning and assisted with special projects.

Education

Diploma in STACEY HUBBARD

Murry Bergtraum High School for Business Careers - New York, NY

June 1986

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