FALLON REDMOND

DENVER, CO * 720-***-**** * ad167q@r.postjobfree.com

I would like to express my interest in a position with your organization. Having built a career with extensive knowledge and focus in customer service and intrapersonal leadership as well as administrative and time management, I have obtained the skills, knowledge and experience necessary to excel as a key team member. My professional background has provided the opportunity for me to develop a broad-based skill set that will be beneficial within many positions. From leading implementation, deployment and support together with continued development, management and maintenance of critical business affairs, my experience is versatile. With a diverse and successful career history, I am well positioned to make an immediate contribution. Please consider the following career highlights and qualifications:

Well-rounded background in coordination and leadership with extensive experience in client relations, conflict resolution, risk management and implementation of policies and procedures

Substantial project management experience including implementation, coordination and supervision of internal client and vendor resources

Committed to resolving personnel/systematic issues while continuously striving to maintain and strategizing to improve processes and policies to ensure protection of purpose, and business integrity

Broad experience in customer, client, vendor and patient-based relations, considerable knowledge of multiple computer systems and integrated software programs for file management and record keeping

Several years of managerial experienced implementing structure in various departments and entities, enforcing policies and carrying out resulting processes to completion My historical proficiency and achievements have allowed me to build a wealth of knowledge and experience that will enable me to meet your organization’s goals and objectives, while supporting the direction and potential of operations. I believe the opportunity to work with your institution in a collective quest towards proactive innovation and sustainability would prove to be a mutually beneficial endeavor. Respectfully,

Fallon Redmond

FALLON REDMOND

4463 Pennsylvania St., Denver, CO 80216

720-***-****

ad167q@r.postjobfree.com

PROFESSIONAL EXPERIENCE

RMRVA Medical Center HIMS Contractor – Medical Support Assistant 2019 –2020

● Medical Record Requesting/Processing: requesting outpatient veteran medical records from outside providers via fax, logging progress by adding notes to medical record tracking software

● Medical Record Triaging/Organization/Delegation: researching incoming records for patient confirmation, record type, record validity, record origin, area of care, medical provider, determining any action necessary and forwarding to the appropriate department for processing

● Document Research & Data Entry: patient identification, confirming record completion and validity, ensuring record is not duplicate, comparing records to physician soap notes to match records to consultations, scanning/uploading medical documents via software integration, announcing medical record availability per veteran to outside medical providers via JLV and CORHIO networks Luke Pryor CPA, Ltd Independent Contractor - Bookkeeping 2018–2019

● Bookkeeping/Accounting/Reconciliation: processing incoming/outgoing orders, entering client payments, processing vendor invoices, daily reconciliation (Quickbooks Online)

● Data/Batch Entry: logging consumer product orders, vendor product purchases and hand-written batch reports from product testing, entering client and vendor information for invoicing and mail orders

● Administrative Support & Assistance: completing marketing research when necessary, providing promotional assistance for business start-up, soliciting new clients, administrative support upon request

Doc Morrison, PLLC Medical Office Manager 2016-2018 Mainspring Marketplace, LLC Sales/Marketing/Office Manager 2016-2018

● Reception/CSR: patient greeting/intake, pre-evaluation soap note prep, completing imaging of patient condition when required, scheduling, confirming/tracking all appointments, processing all incoming/outgoing calls, implementing building repairs/engaging contractors when necessary

● Technical: assisting patients with online application completion/processing through CDPHE, providing follow-up assistance to patients without electronics to receive notifications state notifications regarding their prescriptions, assisting patients without printers to provide copies of their printed prescriptions

● File Management: keeping organized paper and electronic record of all financial transactions, patient encounters and ensuring continued compliance with state and government laws pertaining to the practice, as well as ensuring that all doctor licensing requirements remain in compliance

● Management/Admin: implementing/handling all social media portals including updates to the business website, implementing, processing and tracking patient surveys for medical feedback/research, assisting with business logos in Westword and other magazine/newspaper/online ads, providing promotional options for merchandise/marketing, assisting with employee screening, providing employee training, implementing/tracking coding system for various access/log-in requirements

CO Comprehensive Mgmt, LLC CEO – Owner/Operator 2012–2015

● Management of 5 Homeowner’s Associations: Cedar Cove/Cedar Cove II (90 & 68-unit condo/townhome complexes - Aurora), Mitchell Place (104 patio home complex - GVR, Denver), Second Timbers (72-unit condo complex - Aurora) and Timperly (45-unit condo building - Capitol Hill)

● Financial Management/Processing for all Associations, homeowners and vendors (AP/AR/Budgets)

● Handled all Accounts Payable/Accounts Receivable processing, provided at least 3 yearly budget options pertaining to each Association’s fiscal year based on Association’s historical trends, current financial standing and Reserve Study – implemented budget upon approval by Association Boards of Directors, and held meetings for homeowners requesting a better financial understanding

● Processed all incoming/outgoing calls from homeowners, renters, vendors, title companies, real estate agents, financial institutions, legal firms, etc., including 24/7 after-hours emergency services

● Conducted routine Board of Directors meetings, Annual meetings and duly called Special meetings for all Associations, including Board packet composition tailored to each HOA’s agenda/business items

● Conducted routine on-site inspections for all Associations, tracked/processed covenant letters

● Recorded Minutes of Board meetings, Annual meetings and duly called Special meetings – all documents posted on community websites upon Board approval, including at least 1 year of document history

● Composed quarterly community newsletters tailored to each Association using Microsoft Publisher, providing pertinent information regarding to the status and current events of each community

● Acted as contracting officer for all Associations pertaining to administration of contracts to include presenting issues requiring attention, soliciting bids from various vendors for the required work, deciphering proposals received to the Board and residents, making recommendations based on current HOA standing and needs, implementing the approved contract and seeing it through to completion

● Consulted Boards in the process of soliciting and engaging contractors for various services and projects

● Issued Work Orders for all scopes of services necessary for daily operation and administration, composed and executed Proposals and Proposal requests, monitored contractor services to completion

● Administered and managed all contracts for all Associations including utilities, insurance, grounds and building maintenance, all administrative contracts and project management contracts

● Proficiency in deciphering and composing governing documents and Reserve Studies for budgeting

● Performed Project Management services requiring and extended length of time and supervision, as well as extensive budgeting beyond the Association’s administrative budgets, often requiring bank loan application, and subsequently an increased workload pertaining to the HOA’s finances

● Research and investigation of reported accidents/claims for damage relating to ownership, operation and maintenance of common elements and limited common elements of all Associations

● Maintained Association records in accordance with local, state and federal laws (paper and electronic)

● Enforced Regulations of all Associations in conjunction with the Declaration of Covenants, Conditions and Restrictions (CC&R), Bylaws and adopted Governance Policies

● Assisted HOA attorneys in collection processes of delinquent owner accounts

● Provided consulting services to Homeowner’s Association Boards, Management companies, agents, business owners, property managers, property owners, vendors and more SUMMARY OF ADDITIONAL EXPERIENCE

Sentry Management Association Manager (CMCA, AMS, CAM) 2015-2016

● Management of 7 Homeowner’s Associations in the Highlands and RiNo District

● Refer to 2012-2015 CCM, LLC employment description for explicit detail of the position M&M Property Mgmt Association Manager (CMCA, AMS, CAM) 2015-2016

● Management of 7 Homeowner’s Associations in Parker, Centennial and the Denver-Metro areas

● Refer to 2012-2015 CCM, LLC employment description for explicit detail of the position Century Communities Permit Coordinator/AR/Architectural Admin Asst 2006-2007 CO Property Mgmt Group, Inc Association Manager - CMCA, AMS 2007–2012

● Management of 9 Homeowner’s Associations in the Aurora, Centennial and Denver-Metro areas

● Refer to 2012-2015 CCM, LLC employment description for explicit detail of the position Underhill & Underhill, PC Legal Secretary (Bankruptcy Law) 2005-2006

● Reception, client greeting and check-in, incoming/outgoing calls, consultation scheduling

● Legal document preparation and processing including court summons documents and litigation letters TECHNICAL SKILLS & INTANGIBLES

Microsoft Word/Xcfel/Publisher • TOPS • Village Management Software (VMS) • Quickbooks (+QB Online)

• Auto CAD • JD Edwards One-World • Office 365 for Business • OCE Plan Center • Asana • Windows • Mac • Strongroom • Smartwebs • Zendesk•• CPRS •Vista Capture/Imaging •CORHIO/JLV TRAINING & CREDENTIALS

● M-100: Mgmt Essentials; M202: HOA Communications; M205: Risk Mgmt; M206: Financial Mgmt

● AMS: Association Management Specialist

● CMCA: Certified Manager of Community Associations

● CAI Member: Community Associations Institute

● Division of Real Estate Community Association Responsible Manager’s License - RM.000001838

*References are available upon request*

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