Cafe/food service maager

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

YON

NELSON

Y

N

Springfield, VA 22150, 571-***-****, ***********@*****.*** Performance-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training.

• Microsoft • POS system • Scheduling

• Inventory • Supply ordering • Money handling/deposits

• Communication Skills • Team leader/manager • Coffee Shop Operations Cafe Manager September 2022 - Current

Elior North America Mclean, VA

• Ordered and replenished stock to maintain inventory.

• Improved team knowledge and abilities by training each in proper procedures and standards.

• Scheduled staff working hours to cover all designated shifts. Assistant Store Manager July 2021 - September 2022 Starbucks Dulles, VA

• Collaborated with store manager to meet revenue goals.

• Enforced employee adherence to company practices, policies and procedures.

• Scheduled and delegated assignments to maximize coverage.

• Monitored inventory levels to plan orders and meet store demands. Barista March 2020 - June 2021

Starbucks Oakton, VA

• Prepared and served coffee, tea and hot cocoa.

EDUCATION

• Cleaned and sanitized work areas and utensils.

• Restocked bar line for fast service capabilities.

• Retained knowledge of menu items to assist customers with beverage selections. Store Manager September 2017 - January 2020

Chick-Fil A Clemson, SC

• Oversaw employee recruiting, onboarding and training on store procedures.

• Managed inventory audits, financial reconciliations and sales reporting.

• Addressed and resolved escalated customer complaints and worked to restore satisfaction. Kitchen Manager May 2012 - June 2017

Chick-Fil-A Springfield, Virginia

Developed and maintained consistency in kitchen operations with regular meetings and organized training.

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• Managed performance of kitchen employees with regular evaluations, coaching and support.

• Identified areas of improvement in food waste and employee workflows to optimize budget controls. Coordinated work during both peak and off-peak hours to expertly handle customer and operational needs.

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Associate's - General Studies May 2014

Northern Virginia Community College, Annandale, VA Homeschooled, Lorton, VA June 2012

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