Customer Service Representative
Resume:
Susan M Reynolds
Aurora, Co 80014
***************@*****.***
Objective: To obtain a position in Customer Service within the hospitality industry.
Summary of Qualifications
Four years working experience in hospitality.
Competent at managing responsibilities in a fast paced and high volume atmosphere.
Perform cleaning duties to ensure a clean and germ free environment.
Personable and flexible; work extremely well with co-workers.
Skilled at building positive relationships with patrons of all socioeconomic backgrounds.
Motivated, independent, self-starter, well organized, efficient, and highly productive.
Experience:
Lowry Hills Care Rehabilitation Environment Services,2020-2022
Sweep
Mop
Tables
Restrooms
Lobbies
lounges
Food Services, Hyatt House Denver Airport, 2017-2019
Daily breakfast Preparation
Work the hotel kitchen independently as needed
Practice kitchen safety at all times
Keep food areas clean and organized
Replenish food supplies as needed
Prepare personalized breakfast meals for hotel guest
Environmental Housekeeper Technician, University of Colorado Hospital, 2012-2015
Clean rooms, hallways, lobbies, lounges, restrooms, and other work areas to meet OSHA health standards
Empty wastebaskets and transport other trash to disposal areas
Keep storages areas and carts well stocked, clean, and tidy
Replenish supplies such as linens, bathroom items
Meet and greet patient’s families
Customer Service Representative, US Bank, 2010-2011
Handling large amounts of money
Cash checks, depositing checks into client checking and saving accounts
Answering customer phone calls; explain policy and procedures for security purposes
Meet and greet customers
Customer Service Rep/Receiving Coordinator, Wal-Mart, 2005-2010
Handling customer complaints
Closing of service desk
Issued customer refunds
Cashier Assistant, Costco, 2003
Assist the cashier with ringing items
Price checking
Assist customers and other duties assigned
Shift Manager, Goodtimes, 2002-2003
Responsible for open /closing store location
Handling cash
Prepare bank deposits
Responded to customer complaints or questions
Supervised employees
Internship, Step by Step Pediatrics, 2008-2009
Prepared patient charting, blood draw, and vital signs
Preparation of patient exam rooms
Answering multi-phone lines
Verified insurance coverage
Scanned documents for accuracy and completeness
Education
Concorde Career College- Medical Assistant Program Graduate July 2008
References Available Upon Request
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