Store Manager Customer Service

STORE MANAGER — Mavis Tires

Birmingham, AL, March 2023 - Present

ASSISTANT RETAIL STORE MANAGER — Walmart Supercenter Pelham, AL, June 2019 - March 2023

OPERATIONS MANAGER (CONTRACT) — Mercedes Manufacturing Vance, AL, October 2014 - May 2019

George Sanders

Phone 205-***-****

Email ad1664@r.postjobfree.com

Address Alabaster, AL 35007

• Oversaw day-to-day store operations to foster efficient and profitable operations.

• Solved problems and resolved conflicts for team members and customers.

• Addressed employee issues, performed corrective actions, and terminated employment when necessary.

• Tracked store inventory and ordered new products to prevent shortages.

• Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.

• Provided leadership and motivation to team members to increase productivity and efficiency within the store.

• Customer service.

• Monitored cash handling processes to ensure accuracy of transactions.

• Built strong relationships with vendors to ensure product availability at competitive prices.

• Created plans for inventory control systems that minimized stock outs.

• Managed customer service staff by communicating expectations and monitoring and analyzing results.

• Developed and maintained effective relationships with customers, staff, and vendors.

• Coached and provided feedback to staff to improve performance and achieve company objectives.

• in training new employees on proper procedures for filing insurance claims. Led the overnight shift of a major manufacturing production responsible for assembling 50+ cars, overseeing and coaching 25 technicians to achieve peak performance levels

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Implemented continuous improvement throughout the manufacturing operation, pinpointing errors to correct inefficiencies, improve production, and optimize on-hand car inventory

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• Managed time and attendance for all direct reports to ensure 100% timeliness and accuracy

• Created KPI charts to address critical gaps in ~1K+ monthly recalls to change defective parts

• Submitted correct reporting of hourly contracts, approving and adjusting time and per diem for 25 team members

• Explained benefit programs and eligibility requirements to employees.

• Worked with benefits vendors to troubleshoot issues affecting employees.

• Reviewed insurance policies for accuracy and completeness, ensuring that all necessary documents were included. EXPERIENCE

STORE MANAGER — NTB

Homewood, AL, July 2007 - September 2014

MASTER OF BUSINESS ADMINISTRATION (MBA)

— Faulkner University

Montgomery, AL, May 2020

BACHELOR OF SCIENCE (BS) IN HUMAN RESOURCE MANAGEMENT

— Faulkner University

Montgomery, AL, Dec 2018

• Oversaw day-to-day store operations to foster efficient and profitable operations.

• Customer service, sales

• Addressed employee issues, performed corrective actions, and terminated employment when necessary.

• Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.

• Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.

• Interviewed and hired prospective employees according to team needs.

• Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.

• Provided training assistance and guidance on proper procedures for handling auto insurance claims inquiries. Assessed damage estimates from repair shops or body shops in order to determine the amount of reimbursement due the claimant.

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• Collaborated with attorneys, adjusters, investigators, and other professionals to resolve complex auto claims cases. Coordinated with third party vendors such as contractors and repair shops to ensure timely completion of repairs or services related to claims cases.

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EDUCATION

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