Customer Service Experience
Resume:
Heather Fancher-Dwyer
Wichita, KS *****
ad165m@r.postjobfree.com
I am seeking employment that not only utilizes my existing skills, but allows room to grow as I expand my techniques and talents.
Willing to relocate to: Wichita, KS - Victorville, CA - Authorized to work in the US for any employer
Work Experience
Replenishment Manager
Michaels - Wichita, KS
November 2022 to Present
I began as Customer Experience Manager and continued in that position for 7 months. During this time my team and I were able to increase our sales by 23% over last year, positioning our store in the top 5 with in the district and top 10 in the company. Through leading by example and coaching in the moment, our Voice of Customer survey score (overall satisfaction) score went from a 33% to 73%. Barista
Starbucks - Wichita, KS
February 2017 to Present
Arroyo Grande, CA
• Provide exceptional customer service and fulfill customer orders with consistency
• Follow Starbucks-set routines on each assigned position in order to make every moment right
• Maintain store cleanliness, adhering to Eco-Sure and QASA standards General Manager
Burrito Loco - Arroyo Grande, CA
August 2014 to December 2016
• Ran daily/weekly/month-end reports, including payroll, inventory, deposits, etc.
• Handled all hiring and employee scheduling; supervised training of new hires
• Increased sales through marketing and advertising on social media Education
Certified Abuse Recovery Specialist in Trauma and addiction ARCS
September 2022 to Present
Associates of Science in Woman's Health-pre nursing Cuesta College - San Luis Obispo, CA
August 2005 to May 2006
Skills
• Cash Handling (10+ years)
• Cleaning (4 years)
• Customer Service (10+ years)
• Management (6 years)
• Microsoft Office (6 years)
• POS (8 years)
• Data Entry (4 years)
• Cashier (10+ years)
• Scheduling (2 years)
• Driving
• Barista Experience
• Restaurant Management
• Retail Sales
• Upselling
• Merchandising
• Shift Management
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