Torell Lashell Palmer

Customer Service Representative

**** ******** ******

New Orleans, LA. 70114

️ (504) 940–8079

ad165h@r.postjobfree.com

Professional Profile

I am seeking to secure a Customer Service position that will showcase my skills and experience which are summarized below:

Excellent project and time management skills.

Ability to work both independently and within a team environment, extremely detailed oriented and professionally focused.

Creative, organized and multi-talented.

Proficient in Microsoft office programs, general database, accounting, payroll and over eight years of customer service experience.

Excellent oral and written communication skills, efficient at working in a fast paced environment.

Professional Experience

H&R Block, New Orleans, La. – Customer Service Representative

March 2021 – March 2022

Assist customers with inquiries via live chat.

Technical troubleshooting.

Use problem solving skills to assist customers.

Provide excellent customer service through active listening.

Assist customers with tax related questions and troubleshooting of online accounts.

Set appointments for customers to visit retail locations for tax related services.

Escalate customer cases based on need to next level support if additional information is needed.

United States Postal Service, New Orleans, La. – Casual Mailhandler

November 2019 — January 2020

Unload mail trucks as they arrive at the post office and separate mail that is to be delivered to the local distribution center.

Remove mail from carrier sacks and prepare the next load to be delivered.

Sort mail according to country, state, zip code, and street address according to established standards set by the United States Department of Postal Services.

Operate sorting machinery for parcel post or processed packages, parcels, or letters.

Rewrap damaged or mishandled parcels before processing.

Vinson Guard Service LLC., New Orleans, La. – Inside Sales Assistant

January 2018 – November 2019

Cold calling; making multiple outbound calls to potential clients.

Understanding client needs and offering solutions and support.

Research potential leads from business directories, web searches, or digital resources.

Creating and maintaining a pipeline of prospective clients by using Salesforce CRM and Microsoft Excel.

Answer questions from prospective clients about pricing or what services our company offers, follow – up by email or call them directly.

Building pipelines with prospective clients and team members to close sales.

Delgado Community College, New Orleans, La. – Office Assistant

January 2009 – April 2017

Greet visitors and direct them to the right department, assist faculty, staff and students when needed.

Handle incoming calls from faculty and staff members in other departments and make outgoing calls to students about canceled classes or schedule change.

Manage the department's filing system.

Record messages, and relay them to faculty members or department heads in a timely manner.

Update files, create templates of documents using Microsoft Word or Excel programs.

Order office supplies and maintain inventory.

Distribute incoming mail to faculty and staff in the Communication Department and send outgoing interoffice mail to other campuses or local post offices.

Maintain office equipment and place service requests if equipment is in need of repair service.

Delgado Community College - New Orleans, La. – Receptionist

August 2007 – December 2008

Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintained a telecommunication system by following the manufacturer's instructions for house phone and console operation.

Maintains a safe and clean reception area by complying with procedures, rules, and regulations.

Louisiana Superdome/ Smoothie King Center - New Orleans, La. – Housekeeper

August 2006 – July 2007

Keep facilities and common areas clean and maintained.

Vacuum, sweep, and mop floors.

Clean and stock restrooms.

Clean up spills with appropriate equipment.

Notify managers of necessary repairs.

Collect and dispose of trash.

Assist guests when necessary.

Properly clean upholstered furniture.

Delgado Community College - New Orleans, La. – Computer Lab Assistant June 2003 – August 2005

Primary responsibility is to provide student support and customer service.

Be present, visible, and available to students requiring technical assistance.

Answer questions from students with technical issues.

Research for solutions to questions that you are unfamiliar with. Learn to use the power of Google.

Be acquainted with the available help resources and stay updated with campus technology changes and problems.

Have a knowledge and understanding of Blackboard.

Key Skills

Detail and Task Oriented Individual

Organized and High Level of Accuracy in Daily Work

Quick Learner of Computer Software

Strong Administrative and Computer skills

Inside Sales

Customer Service

Client Relations

Communication skills

CRM (Salesforce)

Data Entry

Cold – Calling

Microsoft Office Products (Access, Excel, Word, PowerPoint, Outlook, Azure, Teams, etc.)

Google Docs

Researching

Inventory

SharePoint

Team player

Education

L. B. Landry High School, New Orleans, Louisiana – High School Diploma

August 1996 – November 2002

Delgado Community College, New Orleans, Louisiana – Associate of Applied Science – Administrative Office

January 2003 – December 2008

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