Customer Service Registration Clerk
Resume:
NORTH LITTLE ROCK, ARKANSAS
***************@*****.***
KEISHA DANIELS
PROFESSIONAL SUMMARY
I am friendly, helpful, and a person who is willing to work a flexible schedule. While working as Registration Clerk I brought on the experience of being responsible for the registration of the patients to the hospital and providing great customer service. I am proficient in setting goals, time management, leadership, and communication.
WORK HISTORY
ARKANSAS HEART HOSPITAL: LITTLE ROCK, AR — Registration Clerk Insurance Billing/Denials, and follow -ups
FEBRUARY 1998 - AUGUST 2018
● Follow-up on insurance claims contracting insurance to see why they have not paid.
● Gathering information for insurance companies (investigation of claim dx, coding, & etc).
● Ensuring patient and family needs are met and addressed while they are in hospital.
● Greeting patients, families, and visitors arriving at the Emergency Room.
● Admit/Register/Pre-Register for admission to the hospital, explain policies, answer questions on patient admission and gather all necessary information and signatures according to hospital policy and procedures.
● Accumulating and entering all necessary demographic and billing information in the computer system with timeliness, accuracy, and acts in the capacity of a cashier.
● Answering multiple phone lines.
● Booking and scheduling.
ST. VINCENT HOSPITAL: LITTLE ROCK — BED CONTROL/ PATIENT ACCESS COORDINATOR
OCTOBER 2015 - OCTOBER 2016
BED CONTROL COORDINATOR
● Coordinating the assignment of beds for patients being admitted to the hospital.
● Tracks patients awaiting admission from on-site and outside facilities.
● Captures admission information including demographics and updates hospital registration and related availability alert systems.
PATIENT ACCESS COORDINATOR
● Admit/Register/Pre-Register for admission to the hospital, explain policies, answer questions on patient admission and gather all necessary information and signatures according to hospital policy and procedures.
SOUTHWEST HOSPITAL: LITTLE ROCK, AR — ACCOUNTING: MEDICAID BILLING
1996 - 1998
● Ten Key data entry.
● Taking medicaid payments and posting the amount to accounts.
● Ensuring the amount is correct.
ARKANSAS PULASKI COUNTY SHERIFF DEPARTMENT: LITTLE ROCK, AR — 911 TELECOMMUNICATIONS
1992 - 1993
● Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
● Ask vital questions and provide pre-arrival instructions for emergency medical calls
● Receive and respond to a variety of emergency and non-emergency services and complaints
● Entering and modifies information into local, state and national computer databases EDUCATION
PULASKI TECH COLLEGE
PHILANDER SMITH COLLEGE
DEWITT HIGH SCHOOL: DEWITT, AR
GRADUATED 1992
SKILLS
● Proficient in Insurance Denials and Insurance follow-ups
● Strong communication
● Typing speed of 60 WPS
● Self Motivation
● Attention to detail
● Multitasking
● Professional Demeanor
● Dependable
● Ability to work under pressure
● Leadership
● Team Work
● Willingness to learn
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