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Customer Service General Manager

Location:
Hamilton, OH
Posted:
December 24, 2023

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Resume:

BOB AKINS

**** ******* ******

Hamilton, OH *****

( 51 3) 615-51 00

ad1656@r.postjobfree.com

OPERATIONS DISTRIBUTION/LOGISTICS FACILITY MANAGEMENT As an accomplished business leader with an exemplary operations, distribution, transportation, logistics and facilities management background. Proven skill in operations management, warehouse reorganization, inventory management/control, SS, and Lean Six Sigma, OSHA and Hazmat regulatory compliances.

EMPLOYMENT EXPERIENCE

Office Depot - Cincinnati, OH

General Manager (December 2015 - Present)

Responsibilities included: eComm and store support within an 885 Sqft facility, and 6 satellite facilities. Managing budgetary, financials, safety, Customer service, inventory control, facilities/equipment management and maintenance of over $470M annually, employing over 400 warehouse associates, 130 PF drivers, 3 Seniors managers, 7 Ops managers and 6 transportations supervisors across four markets. Markets included: OH, KY, IND, TENN. Including all 3PL, Mail, UPS and LTL carriers. Accomplishments:

• Implemented culture of change to bring facility from deficient performance to exceeding standards, while integrating lean practices and managing KPI's/SOP's

• Effectively worked on an inventory change to the culture to maintain over 60,000 sku

• Aligned building to have a I 0% cost reduction or $1 Meach year 6 years

• Safety: Achieved reduction of incidents by 66% and OSHA recordable accidents by 75%

• Reduction of Turn Over from 127% to 36 %

• Lowest cost provider in network I 0.6%

Office Depot -Atlanta, Georgia

Senior Process Improvement Manager (March 2015 - December 2015) Responsible for day-to-day operations of the distribution facility which consist over one million Sqft. $875 million sales annually and 263 associates Aecom plishments:

• Implemented culture of change to bring facility from deficient performance to exceeding standards, while integrating lean practices and managing KPI's/SOP's. Facility annual national KPI's moved from number 23 to 16 in National CSI ranking.

• Optimized overall customer experience through implementing quality and productivity standards.

PAGE 2 OF 3

Bakery Crafts- Cincinnati OH

Director of Operations September 2014 -March 2015) Responsibilities included management of a 185 Sqft facility, budgetary and financials of over

$56 million annually, employing over 121 warehouse associates and Four Ops managers. Markets included nationwide by use of 3PL. Responsibility for supply chain eComm, Walmart, Target, other Supply chain retail stores. Customer service, inventory control, facilities/equipment management and maintenance.

Accomplishments:

Collaborative, building a formidable team and created a working relationship between managers, associates and myself with goals focused on the priorities of the company. Project leader for implementing New WMS and Conveyor software upgrade . Increased cube and utilize areas in effective manner to add more facings to operations. This allows us to consolidate and eliminate outside sourcing. Estimated

$56K savings.

Implemented new mix mode for transportation. Reduction total cost of $22k quarterly.

Reduce company operation budget by I OK by implementing quality and productivity standards.

Office Depot-Cincinnati, OH

Senior Operations Manager (January 1999 - September 2014) Responsibilities included management of the facility, budgetary and financials, employing over 400 hundred plus warehouse associates across three shifts. Responsibilities included distribution, inbound, outbound facilities/equipment management, and maintenance. Aecom plishments:

• Led the facility to the lowest total supply chain cost in the nation for five plus consecutive years.

• Effectively maintained an inventory consisting of 16,000 SKUs to ensure proper margin return while achieving a 99.3% fill-rate and low inventory shrink number.

• Implemented and drove Lean culture within the distribution center focusing on continuous improvement by eliminating waste from processes and providing the highest level of customer satisfaction while earning the recognition of senior executive leaders. Increased productivity within the facility by over 20%

• Introduced and implemented Lean tool and principles to third party carriers to manage their processes more effectively and efficiently. PAGE30F 3

Viking Office Products- Minneapolis, MN

Director of Operations (January 1994 -January 1999) Responsibilities included management of a 285 Sqft facility, budgetary and financials of over

$24M annually, employing 26 warehouse associates. Transportation included all 3PL carriers and L TL. Responsibilities included eComm, Safety, Customer service, Inbound and Outbound operations, facilities/equipment management and maintenance. Accomplishments:

Led the facility renovations 8M

Effectively maintained an inventory consisting of 3000 SK Us to ensure proper margin return while achieving 99.8% fill-rate.

Implemented quality standards and drove and maintain the lowest warehouse errors in the country by 0.3%.

Lean culture within the distribution center focusing on continuous improvement by eliminating waste from processes and providing the highest level of customer satisfaction while earning the recognition of senior executive leaders. Project Manager and led SWAT teams in initial startup on new facilities and trouble shooting and resolving various conveyors and rack layouts. Project sites were both international and domestic.

Viking Office Products-Cincinnati, OH

Operations Manager- (March 1985- January 1994)

Responsibilities included management of a two hundred Sqft facility, budgetary and financials of $420M annually. Total 11 O warehouse employees Aecom plishments:

• Implemented performance measurements as part of gain-sharing programs.

• Effectively maintained an inventory consisting of 3000 SK Us.

• Implemented Same-Day delivery in Cincinnati market.

• #1 overall building based off quality and low-cost provider. References available upon request.



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